Best answer by LLiddellView original
Re: Scan function not working?
Nic how do you boot in to safe mode and reboot in to a normal mode? Appreciate your help.
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Welcome to the Webroot Community,
I'm sorry but Nic is no longer with us at Webroot unfortunately. May I ask what issue you are having with Webroot? Maybe I can help? But if you want to know how to boot Windows in Safe Mode, (Networking), then please look here.
Also you can always Submit a Support Ticket and they can assist you. This is a free service with a Webroot Subscription.
Hope this helps?
So sorry for that you are having trouble with Webroot. Can I ask what Mac OS you are running?
Sometimes an Apple update may have caused some issues? I am not sure. But before I suggest anything keep in mind that you can always Submit a Supoport Ticket and they will respond usually in 24-48 hrs.
Would you want to try a uninstall/reinstall of Webroot? This usually fixes the issue most of the time.
if so please follow below:
To uninstall Webroot SecureAnywhere, follow the instructions below.
To install SecureAnywhere:
Hope this helps?
Did you say you were downloading High Sierra? That could of caused issues with Webroot if you did not have the latest Webroot version (v.9.07.50). Then the MAC OS High Sierra has Permissions that need to be addressed with Webroot.
Please let us know how things are going okay?
This solution addresses Webroot SecureAnywhere
Follow the instructions below to reset your password or security code.
- Click here to access the management website.
If you want to request your keycode or installation instructions to be emailed to you, click here to fill out the request form.
Can you check your System Preferences and see if Webroot is being blocked?
On your Mac, go to System Preferences and select Security & Privacy > General.
If you call Support tomorrow. They will fix all of this for you too.
Would you mind sending me the email address you used to register your license? Don't post it in this thread, but rather send it to me as a direct message. You can do this by going to my profile and selecting "Send a Message".
i finally was able to call the support and get someone live and they manually finished the installation.
This has been quite an experience.
But thank you for your help last night and the follow up.
You're most welcome!
That's wonderful to hear your issue was resolved. The Support Team are champs aren't they? ;)
Thank you so much for letting us know! We're always here if you need us, so don't be a stranger. :)