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Scan Problem

  • 24 February 2020
  • 1 reply
  • 115 views

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Hello,

My webroot app does not want to scan any files. When I first hit scan, it says “Scan Failed”. I continue to hit the Scan button and it begins scanning, but no files are being scanned. It just shows the time elapsing.

I am also on a macbook pro.

Should I reinstall the software? What can I do?

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Best answer by ProTruckDriver 24 February 2020, 21:40

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Userlevel 7

Hello @kdisen , Welcome to the Webroot Community Forum.:relaxed:

Yes, try a reinstall of the software. If that doesn’t solve the problem then contact Webroot Support.

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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