i was attempting to back up my computer thru time machine ( have an apple mac) and i was running the backup while webroot scanned my computer it thought that my san disc with files on it was a threat why is that
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Could be a super old file that was erroneously detected as a false positive.
Feel free to submit the file
But we’re always more than happy to take a look at your computer and make sure you like. Feel free to give us a call or submit a ticket where we can analyze logs
No its a backup thru time machine on my computer have a brand new mac pro and i was backing up the hard disc to the external c drive with a san disc inserted into the portable c drive that i plug into the c drive port on my computer how do i get it to not raise a red flag as in infection on the webroot scan it comes to the external drive and it says thats an infection do i run the scan and then back up via time machine on my mac thats where im confused do i run the scan first then run my backup like u would normally with t right clickin the drive and say scan with webroot
Yes I would run the Webroot scan first, any files that it detects you can either quarantine or manually un-check the files you believe are a false positive and then let it finish scanning and then do your backup.
Feel free to give me the MD5s from the scanlog and I can check the files for you to make sure they are FP or not
How do i look for the MD5 files
Right click the Webroot icon in your bottom right tray and then save a scan log.
It should tell you inside the scan log the MD5 of the file you have in question
Support would be happy to fix this issue for you as well