i was attempting to back up my computer thru time machine ( have an apple mac) and i was running the backup while webroot scanned my computer it thought that my san disc with files on it was a threat why is that
Userlevel 7
+23
Support would be happy to fix this issue for you as well
Userlevel 7
+23
Right click the Webroot icon in your bottom right tray and then save a scan log.
It should tell you inside the scan log the MD5 of the file you have in question
+1
How do i look for the MD5 files
Userlevel 7
+23
Yes I would run the Webroot scan first, any files that it detects you can either quarantine or manually un-check the files you believe are a false positive and then let it finish scanning and then do your backup.
Feel free to give me the MD5s from the scanlog and I can check the files for you to make sure they are FP or not
+1
No its a backup thru time machine on my computer have a brand new mac pro and i was backing up the hard disc to the external c drive with a san disc inserted into the portable c drive that i plug into the c drive port on my computer how do i get it to not raise a red flag as in infection on the webroot scan it comes to the external drive and it says thats an infection do i run the scan and then back up via time machine on my mac thats where im confused do i run the scan first then run my backup like u would normally with t right clickin the drive and say scan with webroot
Userlevel 7
+23
Could be a super old file that was erroneously detected as a false positive.
Feel free to submit the file
https://answers.webroot.com/Webroot/ukp.aspx?pid=17&vw=1&app=vw&solutionid=735
But we’re always more than happy to take a look at your computer and make sure you like. Feel free to give us a call or submit a ticket where we can analyze logs
https://www.webroot.com/us/en/support/contact
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