As a yearly customer of webroot since the PrevX Edge Days, (Probably 10 or 11 years now), I have lost so much confidence in WR over the past couple of years. It got so terrible on Windows that I completely did away with all my microsoft desktop computers in our home, (we had 7), and once webroot was able to be used on Mac we switched to Mac products & a few android products. For awhile things were great, seemed like the good ole days when WRSA would run in the background and I rarely had to look at it, but it was there and keeping everything nice and protected.
Now I can’t power up a macbook without going through webroot chaos. Sometimes it wants me to enter my KC - which still has 200 days left on it - then once KC is entered it begins “Preparing for scan” which never progresses. I’ve uninstalled and installed fresh disk image and whole 9 yards multiple times only to have the process seem fixed, then repeat the same series of problems then next day.
These are the type of issues, combined with the plague of stand alone microsoft issues that have nothing to do with WRSA, that drove me away from Windows OS in the first place, and now the only thing that is making my Macs undesirable.
I have not spent allot of time researching security software because I’ve really wanted to keep WRSA as my primary, however it is getting to the point where I’m leaning towards cutting the strings.
Right now, the only way I’ve found to actually get WR to scan the macbook is to start the scan process manually. When it gets stuck I then go into activity monitor, find WR and Quit that process. Once the process it killed I can then restart the WR application, and it’s a 50/50 shot that it will actually scan. Sometimes I have to repeat the process a time or two before it actually scan proper. I question whether or not I can actually trust this scan once I get it going, because the crazy process that is required to achieve such a mundane task that should be so very simple. I spend around $80 per year for this service, and lately I feel like I should be on the payroll because of all the work required to get what I’ve paid for.
Does anyone know if WR is actually going to address and repair this problem or should I start looking for a replacement? I don’t want to go through this for another year. Matter of fact I don’t want to go through it for another week if I can find a way to make this all work proper.
Any suggestions are much appreciated. And please do not tell me to open a support ticket. I have opened support tickets so many times that they all look the same, (broken record that does not address the actual problem).