Subscription : Account not activated message

  • 30 November 2020
  • 1 reply

Good afternoon,

I just installed Webroot secure  anywhere  to my new MacBook. I switched from windows based system. I get message on home page,

Subscription: account not activated

I sign in to my account it shows I have over 150 days left until renewal. Is this normal for Macs or is there a way to fix it so it shows it is active?

   thank you in advance 

George Capraun


Best answer by TripleHelix 1 December 2020, 01:13

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1 reply

Userlevel 7
Badge +63

Hello @rnemtb2 


It’s best to Submit a Support Ticket and they will help you sort it out.


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.