To Customer Support To Customer Support
Solved

Threats Detected, but where are they?

  • 16 April 2020
  • 6 replies
  • 351 views
K
Rank
Badge +3

I am having issues with Webroot Secure Anywhere.  It’s telling me there are Threats Detected.  But, when I go to Mac Security, their are no Threats listed.

I am running mac os Catalina 10.15.4.  Webroot Secure Anywhere version is 9.1.0.139.  See attached pics for more explanation. 

 

icon

Best answer by TripleHelix 16 April 2020, 22:26

View original

6 replies

TripleHelix
Rank
Userlevel 7
Badge +63

Hello @Krys20bol 

 

It’s best to Submit a Support Ticket and they will know for sure and help you sort it out!

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
K
Rank
Badge +3

Thanks for your help TripleHelix,  I will try again to submit a support ticket.  I thought I had done that prior to asking my question.  I will try again.

 

 

K
Rank
Badge +3

I DID IN FACT SUBMIT A TICKET,  SEE BELOW

 

Your Message (Apr 15, 2020 17:09)

Threats Detected

My Webroot mac os software claims it found a theat, but there are no threats listed in the details. I am running ver 9.1.0.139:1380. Also, the scan on this computer (mac mini running catalina) never finishes. I would like to be updated to 9.1.2.69. This new version is running well on my laptop and another mac mini.

TripleHelix
Rank
Userlevel 7
Badge +63

I DID IN FACT SUBMIT A TICKET,  SEE BELOW

 

Your Message (Apr 15, 2020 17:09)

Threats Detected

My Webroot mac os software claims it found a theat, but there are no threats listed in the details. I am running ver 9.1.0.139:1380. Also, the scan on this computer (mac mini running catalina) never finishes. I would like to be updated to 9.1.2.69. This new version is running well on my laptop and another mac mini.


Great, we don’t have access to tickets so we Mods wouldn’t know as we are just Volunteers.

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
ProTruckDriver
Rank
Userlevel 7

@Krys20bol Give Support 24 - 48 Hours to respond. More than likely Support is working from home with this lock down we have in the US.

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

 Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. 
MajorHavoc
Rank
Userlevel 7
Badge +23

So all this was posted 9 months ago but no resolution was posted here. Can we please find out what the resolution was? 

 

I am seeing this behavior now. EVERY TIME I open my Mac, either from sleep or boot up, I see an orange screen telling me threats were detected. But just like the images above, I see nothing. And I never seem to get a scan that finishes. 

I guess I will also open a support ticket, but it would be great when questions are asked here, that resolutions can also be posted rather than leaving an open end non-answered thread. 

Thanks.

 

- Owen Rubin, SW Engineering Manager. This is my story and I'm sticking to it!

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.