To Customer Support To Customer Support
Solved

Weboot software "threatscan" has been scanning for 3 days..?

N
Rank

Do I need to un/Reinstall? any suggestions would be greatly appreciated. Im a complete noob when it comes to Computer antivirus software so its probably an easy fix/readily available information that I was simply too dull to find. Thanks in advance!

icon

Best answer by TripleHelix 8 June 2021, 18:02

View original
This topic has been closed for comments

4 replies

TripleHelix
Rank
Userlevel 7
Badge +63

Hello @Neeks8814 

 

Please do another clean reinstall of Webroot with this version: https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.3.0.77/WSAMAC.dmg

 

I don’t know if any of these will help but can you tell us the OS version? Catalina or Big Sur?

https://community.webroot.com/macos-123

 

Let us know how it goes!

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
TripleHelix
Rank
Userlevel 7
Badge +63

Hello @Neeks8814 

 

The issues you are seeing is it on Windows, Mac or Android Devices as we need this info to better help you so more details please.

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
N
Rank

I will try this, thank you very much!!

N
Rank

Sorry, for leaving out important details lol, Its on a Mac. The software actually came with my Mac M1 I bought from best buy as part of a promotional deal!

Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.