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webroot won’t open after re download

  • 8 September 2020
  • 7 replies
  • 1401 views
L
Rank
Userlevel 1

Webroot won’t open after I tried uninstalling and re downloading it.  The icon shows up but I can’t open it.  Nothing works.  
I sent in a message but I  haven’t heard anything. 
I am on a Mac 

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Best answer by ProTruckDriver 12 July 2021, 22:05

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7 replies

ProTruckDriver
Rank
Userlevel 7

Hello @Murdock61 

Please contact Webroot Support.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 
M

Paid for the subscription

opened the download

still shows account expired, wony open screen to install keycode

still show an expired account

nothing works

TripleHelix
Rank
Userlevel 7
Badge +63

I did put in a ticket several days ago but have not heard anything.  


They are very busy so please give it more time!

 

And again!

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

 

Sorry,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
L
Rank
Userlevel 1

I did put in a ticket several days ago but have not heard anything.  

TripleHelix
Rank
Userlevel 7
Badge +63

Hi @lcaloia I’m not sure but it would be best to Submit a Support Ticket and they will help you as I’m not a Mac expert.

 

https://www.webroot.com/us/en/support/contact

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
L
Rank
Userlevel 1

That worked but now it is stuck in the authorizing installation.  I put in the password but nothing seems to be happening—the line is blue but isn’t moving.   Help again :)

TripleHelix
Rank
Userlevel 7
Badge +63

Hello @lcaloia 

 

What Mac OS are you using? If your using Catalina see here: https://community.webroot.com/webroot-secureanywhere-for-macs-18/webroot-logo-only-on-imac-344892 if some other OS please reply back.

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"

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