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webroot wont start scan on my imac 24"

  • 19 January 2022
  • 1 reply
  • 102 views

Hi I have discussed this problem with your support techs before. Webroot freezes and won't scan.at one point I had to shut the computer down by entering the security code. Werbroot windows where otherwise frozen. Ive talked to your techs recently and I even had it at week squad in Orland Park Illinois. It was working win the returned it. however nothing else seems to be wrong with iMac. Is here anything that we could try? I keep on thinking this is a Webroot problem.

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Best answer by ProTruckDriver 19 January 2022, 23:07

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Userlevel 7

Hello @jmcnich Welcome to the Webroot Community Forum.

I would suggest that you call Webroot Support by landline and tell them this problem. Also I suggest you tell Support to uninstall Webroot completely using Webroot Sudo Commands and do a fresh install of Webroot on your Mac Computer by remote.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

 

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