Best answer by SsherjjView original
What does the blue exclamation point in a grey Webroot icon mean?
This happens periodically. My Webroot icon at the top of my Macbook page is grey and there is a blue exclamation point in it. What does this mean??
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I'm not sure about blue but seen orange and red so i will ping our Mac experts:
Welcome to the Webroot Community,
Please have a look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
Has Webroot scanned your Mac for any threats? Also reboot your Mac and see if its still showing the blue exclamation mark.
If you still have problems then submit a Support Ticket and they can check this out for you free of charge with an active subscription.
Please keep us informed or if we can assist any further.
Only way to resolve this is uninstall and reinstall. Very annoying....
Sorry to hear you are having this issue. Yes you are right, this is annoying to have to uninstall/reinstall Webroot.
Would you mind submitting a Support Ticket and they can check this out for you free of charge with an active subscription. The Webroot tech Team should be able to resolve this.
Please let us know the outcome if you get a chance. 😉
Thank you so much for letting us know how you resolved this issue. That makes sense that Webroot had a communication problem.. ;)
Have a great day!