Best answer by Ssherjj
View originalWhat does the blue exclamation point in a grey Webroot icon mean?
This happens periodically. My Webroot icon at the top of my Macbook page is grey and there is a blue exclamation point in it. What does this mean??
Hello and Welcome to the Webroot Community!
I'm not sure about blue but seen orange and red so i will ping our Mac experts:@ @
Thanks,
Daniel 😉
I'm not sure about blue but seen orange and red so i will ping our Mac experts:
Thanks,
Daniel 😉
Hello @ ,
Welcome to the Webroot Community,
Please have a look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
Has Webroot scanned your Mac for any threats? Also reboot your Mac and see if its still showing the blue exclamation mark.
@ you may need to uninstall/reinstall and I can give you instructions for this if you want.
If you still have problems then submit a Support Ticket and they can check this out for you free of charge with an active subscription.
Please keep us informed or if we can assist any further.
Kind Regards,
Welcome to the Webroot Community,
Please have a look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
Has Webroot scanned your Mac for any threats? Also reboot your Mac and see if its still showing the blue exclamation mark.
If you still have problems then submit a Support Ticket and they can check this out for you free of charge with an active subscription.
Please keep us informed or if we can assist any further.
Kind Regards,
Userlevel 2
Hello RPI,
Sorry to hear you are having this issue. Yes you are right, this is annoying to have to uninstall/reinstall Webroot.
Would you mind submitting a Support Ticket and they can check this out for you free of charge with an active subscription. The Webroot tech Team should be able to resolve this.
Sorry to hear you are having this issue. Yes you are right, this is annoying to have to uninstall/reinstall Webroot.
Would you mind submitting a Support Ticket and they can check this out for you free of charge with an active subscription. The Webroot tech Team should be able to resolve this.
Userlevel 2
Thanks Sherry. I submitted a support ticket. Kind regards.
Your most welcome RPI,
Please let us know the outcome if you get a chance. 😉
Thanks!
Please let us know the outcome if you get a chance. 😉
Thanks!
Userlevel 2
Managed to resolve this issue by manual connecting to a different network, restart and reconnecting to my primary network. By doing so communication between Webroot and cloud has been restored. Webroot is working like a charm again 🙂
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