Solved

wsdaemon on mac taking 90% of RAM, causing connectivity issues

  • 29 July 2020
  • 7 replies
  • 2373 views

I've been seeing Webroot's wsdaemon process taking up 90% of my RAM (7.27 of 8GB), after which it starts to cause issues with other applications, e.g. that Chrome will show 'the connection has been reset' for various websites. After I kill wsdaemon in the activity manager, things operate normally. I have had to do this multiple times after doing a clean install of MacOS Catalina. I reinstalled the OS from scratch, i.e. a clean install. I've also kept the OS and Webroot SecureAnywhere up to date. The scan log doesn't show any errors. Any thoughts?  It seems like a memory leak to me.

icon

Best answer by ProTruckDriver 29 July 2020, 06:31

View original

7 replies

Userlevel 7

Support usually takes 24 to 48 hours. There might be a slight delay due to COVID 19 since they are working from home. I’ll ping @khumphrey our Community Specialist to see where your Support Ticket is in the queue.

Userlevel 7

Hello @burvil , Welcome to the Webroot Community Forum.

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription. When sending in a Support Ticket a Webroot Log will automatically be sent with the Support Ticket for Webroot Support to look over and see what the problem is.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

was this resolved? I have the same issue; it takes 27GB RAM!!

Thanks.  I did submit a support ticket in parallel to creating this topic; I was just hoping someone on the forum may have seen this behavior while I wait for Webroot Support to get back to me. I’ll also post an update when I get a response back from support.

Userlevel 3
Badge +11

Check if you have Dropbox or Google Drive installed and activated. It will take loooooong time and use much RAM.

Thanks for the reply, @hungpham.  I don’t have Dropbox nor Google Drive installed.  Of course, there are other processes running, like Spotlight and backupd, but nothing else that I can tell in top or Activity Monitor that’s a real issue.  

Rather, I noticed just now that the size of the wsdaemon grows over time.  Initially, it's 97.7 MB (I saw that now after I killed the process in Activity Monitor).  When I killed it just now, it was 3.7GB; I think if I left it, it would kept growing to fill up all available memory (a couple days ago, it was at 7.2GB when I killed it; I have 8GB on my system).

I also just checked off the option ‘Reduce resource use when intensive applications or games are detected’ to see if that helps. 

I haven’t heard back from support yet.  How long does it usually take? I submitted my request online, via https://www.webrootanywhere.com/servicetalk.asp

Userlevel 7
Badge +19

Hey @burvil ,

If you have still not heard from support, please send me a private message with the e-mail attached to your webroot account. I can look into your ticket once I have that info.

Reply