Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 366 Topics
- 1,897 Replies
Can I scan a single file with WebRoot on a Macintosh? Or is this feature gone?
According to Webroot docs (which look quite old: https://docs.webroot.com/us/en/home/wsa_mac_userguide/Content/ScanningForMalware/ScanningSpecificFilesAndFolders.htm#:~:text=To%20scan%20a%20specific%20file,displays%2C%20select%20Scan%20With%20Webroot I can right or ctrl-click a file and select Scan With Webroot. However, on my M2 Mac running latest Ventura, this feature does not seem to be available? I have searched all over for how I might turn this back on or enable it without success.Does anyone know if this is this still possible, or has this feature disappeared on new Macs and newer MacOS versions?
Webroot Not Scanning After Installed
I am trying to install Webroot antivirus on a MacThe installation does not seem to be completing.even though the Icon is in the Application folder but it is not launching.during installation i did not see the window that has Scan button.it does show up in the activity monitor but seems like not doing anything..MAC OSX 10.14.6I uninstalled in Safe mode a few times and reinstalled it.Need Help.
Initial Scan Never Completes
Installed Webroot Secure Anywhere on my MacBook Pro M1 running Ventura, and the initial scan has run for hours and never completes. It appears that it is scanning every file in my OneDrive, most of which are cloud-based.This makes Webroot useless for me, and I’m going to have to remove it and go with another alternative.Truly sad, as Webroot used to be a decent product.
A badly indicated False Positive?
So the latest run of Webroot Secure Anywhere flagged a file that I believe is incorrect? According to several website, this one included (https://tidbits.com/2022/09/02/macoss-new-xprotect-now-regularly-scans-for-malware/) say that this is a “new” (around November of 2022) built in malware protector in MacOS. Seems to me that this should not be flagged as malware? It flagged it as “MacOS.Lazarus.1.r”So my question is this: Is this file corrupted with a virus and should be replaced, or is this an error of Webroot? And if it should be replaced, anyone have an idea at how that can be done?Thanks
Webroot scan says computer clean but have suspicious activity popup.
Webroot says computer is clean and protected but I’m gettng a popup that says “Suspicious activity detected>System Folder Modified: /Library/LaunchAgents/com.adobe.ARMDCHelper.cc24aef4a1b90ed___725c38014c95072f92651fb65e1b9c8 etc. I thought webroot would identify suspicious activity and clean it - not sure how to deal with suspicious activity.
Disabled ID Shield For Client: Now WR Says Unprotected
We have a few new clients using Adobe CS and were advised to disable ID Shield in our policy to enable this to work.The problem is it now shows Webroot in a “Protection Disabled” state and prompts the user to enable ID Shield, which they cannot do because policies are centrally managed. I found a 5 year old thread on this with some promises by Webroot to address, but seems to me the issue is the same as it was in 2017.Is there any update on this? Thanks!
Carbonite Keeps Asking for Full Disk Access
I am running Carbonite Safe CE 22.3 on a MacBook Pro M1 Max, running macOS Monterey Version 12.4 (21F79). About once a week, I am asked to grant it Full Disk Access permission. Except that it already has it. I see that Webroot Secure Anywhere went through this about two years ago in other threads. But I do not see a solution. Any ideas? Just to prove the point, here is a screen shot:
Webroot Not Scanning
Hello, I just renewed my membership and it seems that it will not scan my MacBook Pro. I go to a college that uses examplify and am wondering if anyone knows if that software has ruined my scanning on my webroot security. I have not had this issue until my school had changed to this test taking software. It always wants me ti disable my virus protection and I always say no. So I am wondering if the examplify software has messed it up without my permisson. I also would like to know how to fix this porblem with my webroot so it will scan. I go into the app/ file whatever you would like to call it to go ahead and run a scan on my computer, everythin works normally until i click scan my computer and it will run for about 3 seconds and then say scan cancelled. What can i do to fix this.
WSA is almost always orange, even when nothing found.
I know I have discussed this before, but I am still seeing this behavior, I still think it is a bug, but it makes the tool annoying because IMO it is always crying wolf. A scan just completed and it was “green.” Another scan started almost immediately, and everything orange immediately to start (as seen below.) Even after a green scan just finished, the color of Webroot app was, and is still, and is almost always orange. This makes no sense to me. What actually is going on here and what is the app actually trying to indicate here going orange after a green scan? The results tab was also empty FYI.Then, after the scan shown below detected no threats, everything went back to green, until the next scan started, and then orange again. But it does not always do this, just most of the time.So why is it orange immediately after a green scan? That makes no sense, and causes me to “run and check it” when I really do not have to. But how would I know if it is a false orange or a real threat?
Really Long Scans on Mac
This started with Big Sur and continue in Monterrey, but more and more we see really long scan times on Macs. By really long, I mean several days. So long that I often see 3 or 4 scans running at the same time and slowing down the machine significantly.Is anyone else seeing this? Have a solution?
Multiple scans running at the same time - MacOS Monterey 12.0 (21A344)
When I wake my machine up, or it is has been running for some time, if I click on the WebRoot SecureAnywhere menu bar at the top, I see multiple scans running. It looks something like the image below, and all scans are updating, rather slowly however. The problem here is that WSA is now using a lot of the processing power and a large quantity of memory running all these scans. It is slowing other things badly.It seems to me that if a scan is in progress, then maybe you should not start a new one? Running MacOS 12.0 (21A344) on a MacBookPro 14-inc 2021 Apple M1 Max, 32 GB memoryIs there a way to stop this behavior other than constantly stopping scans in progress, which means they never finish, so I do not see the results. Thanks
Webroot support responds that Apple M1 processors are not supported
Webroot released an announcement in November 2020 that secure anywhere would support the Apple M1 processor I have been trying to install Webroot SecureAnywhere on my M1 based MacBookPro since November 2021 without any success. I opened a support ticket detailing the fact that Mac Agent v188.8.131.52 just hangs during the installation process. The response that I received was:“Hello, Thank you for contacting Webroot. M1 processors are not currently supported. Regards, Webroot Support” MacOS Monterrey v12.3MacBookPro 2021Processor: M1 Pro
Latest Mac Malware
Spoke with Webroot technical support about latest version not detecting latest Mac malware. The tech support person wasn’t inclined to believe me and would not help further. Anyone here know why malware discovered in December ‘21 and Jan ‘22 would not have detection in place. Please don’t ask me to contact technical report (read above).
Deploying to MAC silently via Desktop Central
Hiya,I would like to install the DMG and Key together using a script, I use desktop central to push out updates, and I am having no luck with the link supplied via Webroot help, as it says I am unauthorised to view.https://community.webroot.com/installation-and-deployment-142/using-a-script-to-install-the-webroot-business-endpoint-protection-agent-to-macos-344501My macs are running Monterey,RegardsStu
Why does Webroot not scan when it's set to scan if a scheduled scan is missed?
I expect my Webroot to scan on schedule or if it missed the schedule run immediately at startup per the schedule I set up. However, it seems to always be scanning or preparing to scan. I've been on my Mac for over two hours now and it has scanned at least twice and now says preparing to scan. This seems very strange. Can you tell me why it always seems to be scanning?
Keyboard issue with Synergy on Mac
Hello,I need to have Webroot on my macbook pro m1 max computer for work. I currently use Synergy 1.10.3. on a mac and a windows system.The system allows my mouse to work but for some reason it doesn't allow me to use my keyboard. Is this a port issue or is there something in Webroot? Thank you. DF>~
is Open Link Pro-Browser Compatible with Webroot
To able to access my company’s site I have had to install Open Link Pro-Browser. Webroot is not able to complete any scan on my Mac and I am using Catalina10.15.7. This incomplete scan also occurs when I am not in Safari/Catalina. and just reading my personal emails. Can this problem be solved? and how can it be fixed?Thanks for any and all help
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