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Webroot® Consumer/Business - for Macs

Webroot® Consumer/Business - for Macs

366 Topics
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366 Topics

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PVaddiRetired Webrooter

posted in Webroot® Consumer/Business - for Macs

Product Update: WSA for macOS Catalina

Dear Webroot for MAC users, Later this month, Apple will release a new version of macOS, macOS 10.15 Catalina. We’re working closely with Apple to ensure our software is compatible with macOS 10.15 and plan to have an update in the coming weeks. Until then, upgrading your device to macOS 10.15 will prevent Webroot from functioning properly as it is not compatible. We will inform you when it is safe to upgrade your macOS. If you need help with Webroot in the meantime, please reach out via the appropriate links below: · Business Support: [url=https://mysupport.webrootanywhere.com/supportwelcome.aspx?]https://mysupport.webrootanywhere.com/supportwelcome.aspx?[/url] · Consumer Support: [url=https://detail.webrootanywhere.com/servicewelcome.asp]https://detail.webrootanywhere.com/servicewelcome.asp[/url] · Best Buy Support: [url=https://www.bestbuy.com/services/remotesupport]https://www.bestbuy.com/services/remotesupport[/url] or 1-888-BEST-BUY Thank you, Pawani Vaddi, Sr Product Ma

102

2 years ago

sgoodeFresh Face

posted in Webroot® Consumer/Business - for Macs

Full disk access

Webroot keeps asking me for full desk access over and over. I check my system preferences to make sure it’s checked and it is. I even removed it from the list and added it back again. It will start scanning for a few minutes and the Systems Preferences window pops up again. I have uninstalled and redownloaded the app several times and it still keeps asking me for full disk access. Thanks for any help! Mac OS Catalina 10.15.4 Internet Security Plus

2 years ago

bridon

posted in Webroot® Consumer/Business - for Macs

COmpatible with macOS Catalina?

Just downloaded the general release of macOS 10.15 on my iMac and can not get webroot to work or uninstall. The icon is showing and when I click on it it doesn't do anything. It was working under Maverick

3 years ago

sbailey75Fresh Face

posted in Webroot® Consumer/Business - for Macs

Mac Catalina 10.15.4 Can't Uninstall Webroot

When dragging to the trash an error pops up that displays “The operation can’t be completed because you don’t have permission to access some of the items.” Trying to uninstall with CleanMyMac X lists the following: This item was cleaned partially. Errors: "/Library/Application Support/Webroot" couldn’t be removed due to lack of permissions. "/Library/Extensions/SecureAnywhere.kext" couldn’t be removed due to lack of permissions. "/Library/LaunchDaemons/com.webroot.security.mac.plist" couldn’t be removed due to lack of permissions. "/Library/LaunchAgents/com.webroot.WRMacApp.plist" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions.

2 years ago

BrainSelFresh Face

asked in Webroot® Consumer/Business - for Macs

apamaNew Voice

asked in Webroot® Consumer/Business - for Macs

Re: Scan function not working?

Nic how do you boot in to safe mode and reboot in to a normal mode? Appreciate your help.  

5 years ago

wmausaNew Member

posted in Webroot® Consumer/Business - for Macs

Full Disk Access Problem

Webroot Secure AnyWhere ver. 9.1.2.69:1391 installed Web Filtering Package ver. 1.3.0.2 keeps cancelling my scans after I recently updated the program. I followed all the instructions when a window popped up saying to open system preferences, click full disk access in privacy tab an open up the application folder. I did all of the above multiple times to no avail. Anyone know how to fix this? I would be very grateful. Tried contacting webroot support several times but got no answer. Thanks wmausa ( Please do not post email as this leads to Spam) Edited by ssherjj

2 years ago

JAENew Voice

posted in Webroot® Consumer/Business - for Macs

Webroot not working after patch sent out for iMac Catalina

Webroot still not scanning properly since patch was sent out for iMac OS Catalina. It scans for hours and hours and hours with no end in sight and does not stop. Need help. Thanks Judy

3 years ago

hf420Fresh Face

posted in Webroot® Consumer/Business - for Macs

(Logitech) Mouse Does Not Work When Webroot is Running

When I have Webroot up and running, my Logitech MX Master does not work. The side buttons and scroll wheel do not work. However, pointer and left/right click still work.

5 years ago

ProTruckDriverModerator

asked in Webroot® Consumer/Business - for Macs

Is Webroot Ready For macOS Mojave?

[b]Next week Apple will release the Upgrade on Mac's to Mojave. Is Webroot Ready?[/b] [user=32313][/user] [user=57748][/user] macOS Mojave Upgrdae info: [url=https://www.macrumors.com/roundup/macos-10-14/]https://www.macrumors.com/roundup/macos-10-14/[/url]   Apple will be releasing macOS Mojave soon, maybe next week. I have a few questions about Webroot and macOS Mojave.   1. Is Webroot ready for the new upgrade in WSA Release and Beta? 2. With the new Security Features in Safari will Password Manager work in all browsers? 3. When upgrading to Mojave do we keep WSA installed or would it be better to uninstall, upgrade then reinstall? 4. If we keep WSA installed during the upgrade, what Version of WSA do we need before upgrading to Mojave, or does it matter? 5. Will we see the Webroot Filter icon in Safari like we see the P/W manager icon? Right now there is no Webroot Filter icon showing in Safari.   If anyone has anymore questions to add, please do so. Thank you. &

4 years ago

kfarrell

asked in Webroot® Consumer/Business - for Macs

problems on mac

Webroot was working fine up until today. I logged on today to see "The file: '/Applications/Webroot/MainUIStrings.bin' could not be found. Please verify and reinstall." I've tried to reinstall with no such luck, everytime I try and set it in Applications it says that I already have one in there. I've tried repeatedly to uninstall the one already in there and everytime it says it is in use. I've made sure everything is closed and the pop up will still pop up. I'm just trying to uninstall it completely to reinstall so it will work right. It will not even open anymore and there is no icon at the top. What can I do? Thank you!

6 years ago

ProTruckDriverModerator

posted in Webroot® Consumer/Business - for Macs

Webroot and Sudo Commands

When uninstalling WSA from a Mac computer, WSA leaves a lot behind. Could the uninstaller for Mac's be made to uninstall what is left behind? After uninstalling WSA on my Mac running High Sierra this is left behind:   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36039i9D4582170F92A2B1.png[/img] [user=57748][/user] [user=32313][/user]    

8 months ago

davidpvNew Member

asked in Webroot® Consumer/Business - for Macs

Strange alert... Google software is ransomware?

WebRoot on my Mac just popped up that a file “/Library/Google/…./GoogleSoftwareUpdateAgent” has the threat “MacOS.MacRansomEvilQuest.1.r” It quarantined correctly, but…. what’s going on… is this a bad file, or does WebRoot have a mistake, or is Google pushing ransomware?

2 years ago

rlrjrFresh Face

posted in Webroot® Consumer/Business - for Macs

WSA install on macOS Catalina

During WSA installation on macOS Catalina I don’t get a pop-up window at step 6 so I can’t finish the installation.

3 years ago

ProTruckDriverModerator

asked in Webroot® Consumer/Business - for Macs

Webroot Mac Security / PC Security, Does Coverage Work The Same?

Webroot on a PC computer from what I understand is 100% Cloud Based. The PC's also have the Journaling RollBack feature. The PC computers have a continuous Webroot Log. One can reboot a PC and the log is still available with all the information from before reboot. I realize that the Mac computer runs totally different but does Webroot protects both computers the same way. On a [b]Mac computer[/b] running Webroot: [list=1] [*]Is Webroot 100% Cloud Based? [*]Is there a Journaling RollBack feature if the Mac gets infected? [*]Why does the Mac have Webroot Definitions? [*]Is there Firewall Protection like on the PC? [/list] Also noticed that when the Mac is rebooted Webroot's log is wiped clean. Doesn't the Webroot log have something to do with Journaling? [user=57748]PVaddi[/user] [user=32313]MacDaddy385[/user]

4 years ago

MajorHavocCommunity Expert Advisor

asked in Webroot® Consumer/Business - for Macs

Multiple scans running at the same time - MacOS Monterey 12.0 (21A344)

When I wake my machine up, or it is has been running for some time, if I click on the WebRoot SecureAnywhere menu bar at the top, I see multiple scans running. It looks something like the image below, and all scans are updating, rather slowly however. The problem here is that WSA is now using a lot of the processing power and a large quantity of memory running all these scans. It is slowing other things badly.It seems to me that if a scan is in progress, then maybe you should not start a new one? Running MacOS 12.0 (21A344) on a MacBookPro 14-inc 2021 Apple M1 Max, 32 GB memoryIs there a way to stop this behavior other than constantly stopping scans in progress, which means they never finish, so I do not see the results. Thanks

8 months ago

TripleHelixModerator

posted in Webroot® Consumer/Business - for Macs

Mac Version 9.1.2.121 Feedback!

Lets start a new thread to keep everything in one place! @PVaddi @coscooper @freydrew @khumphrey All feedback on the new Mac Version 9.1.2.121 for Catalina only! Thanks everyone!

2 years ago

lhigdon2325New Voice

asked in Webroot® Consumer/Business - for Macs

Latest Mac Malware

Spoke with Webroot technical support about latest version not detecting latest Mac malware. The tech support person wasn’t inclined to believe me and would not help further. Anyone here know why malware discovered in December ‘21 and Jan ‘22 would not have detection in place. Please don’t ask me to contact technical report (read above).

10 months ago

Maggie1949Fresh Face

asked in Webroot® Consumer/Business - for Macs

Multiple Webroot Issues

Hello,I re-installed the new WebRoot update after upgrading to Catalina on my Mac. When I click on the WebRoot icon, a Finder box pops up with the message “The application ‘Webroot SecureAnywhere’ can’t be opened.” The only option it gives me is “OK.” I can open WebRoot using the icon in the upper right corner of my computer screen. Also, when WebRoot does open, the Last Scan, Scan duration, Total scans and Subscription areas are blank. The Next Scan says “preparing to scan...” Is any of this normal? Thank you!

3 years ago

adragonfly13Fresh Face

posted in Webroot® Consumer/Business - for Macs

WSDeamon can't be opened because Apple cannot check it for malicious software. It's on my screen and can't get this to go away. I tried to uninstall and reinstall Webroot. Not it won't let me redownload it. Help

I'm stuck. The popup keeps returning to my screen I can't get rid of it. I can't redownload Webroot. I thought I read that uninstalling that and reinstalling it would help. I have logged in and out of Safari. Nothing works. I downloaded the Catalina update today. Help. My apple is not useable

3 years ago

Festus500New Voice

posted in Webroot® Consumer/Business - for Macs

Catalina Incompatibility - Webroot Shame on You

Come clean with ALL Mac User’s about the problems – that includes proactively notifying ALL Mac users. Why? unless you look under the hood or worse like me get infected with Malware – your website shows all is good and I’m protected – when I’m not Treat Best Buy customers as REAL customers – many of us buy lots of computers with your software. Best Buy customers are NOT lessor includeds Do Not treat us as Beta Testers. Before you propose a fix on your Tech Support Community – make sure it works Waiting an hour to talk with Tech Support is wrong. I know demand for tech support is surging, but if you can’t find and train more Technicians fire your VP of HR. Then call a professional in virtual hiring and training – you could have people showing up in days and trained in a week. Why is this important? Many of us provide critical support to the Nation (yes even on a Mac) and getting infected with Malware (when we thought we were protected) means a mission failure for the customer. Yo

2 years ago

BradforthCommunity Leader

asked in Webroot® Consumer/Business - for Macs

Installation Issue

Hi guys, I am stuck with this one.    I have got a new mac and I am trying to install Webroot, as you do.    Enter my code and email address fine, get ready to install and it just stays at this point, no progression. Any ideas? Permission in System Preferences should allow Webroot :(    [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/31099i038FC48EA347D227.png[/img]   Thanks guys   Brad 

3 years ago

ScenicViewFresh Face

asked in Webroot® Consumer/Business - for Macs

Quick or Full Scan?

I did my initial scan and it took 1.5 hours.  Now, 4 scans later, it is still taking 1.5 hours?  Should I change the scan setting to Quick Scan or will I be losing security?  1.5 hours a day seems excessive.

5 years ago

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