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Webroot® Consumer/Business - for Macs

Webroot® Consumer/Business - for Macs

366 Topics
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PVaddiRetired Webrooter

published in Webroot® Consumer/Business - for Macs

Product Update: Webroot SecureAnywhere for macOS Catalina

11/13/19 - Please click here to jump to the Home Webroot SecureAnywhere Mac solution For Business macOS Catalina users, please go here. Dear Webroot MAC Users, We are experiencing an issue with Webroot SecureAnywhere for Mac version 9.0.10.90 and Apple’s latest macOS, 10.15 Catalina. If you haven’t updated to macOS 10.15 Catalina: Our current software version is not compatible with Catalina and if you update to macOS Catalina (released October 7, 2019), it will prevent Webroot SecureAnywhere from functioning properly. It also will generate alerts on your computer that will be repeated even after dismissal. We will update this article when we have released the version of Webroot Secure Anywhere that is compatible with Catalina. There is no impact to Windows operating systems. If you have updated to macOS 10.15 Catalina: You may experience continual alerts on your computer that read “’WSDaemon’ can’t be opened because Apple cannot check it for malicious software”. The alerts are re

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3 years ago

NVSABLNew Member

asked in Webroot® Consumer/Business - for Macs

Can't Uninstall Webroot SecureAnywhere on Catalina

Hi - When quitting Webroot, going into applications and dragging to the bin, I keep getting this message: 'The operation can’t be completed because you don’t have permission to access some of the items.' Is someone able to help?

3 years ago

fab138New Voice

posted in Webroot® Consumer/Business - for Macs

Uninstall instructions for Mac OSX Catalina

Can someone please provide official instructions of how to uninstall Webroot from Catalina.

3 years ago

klanganFresh Face

asked in Webroot® Consumer/Business - for Macs

I Can't Open Webroot

webroot was installed on my computer a while back. I keep getting random pop-ups from chrome so i want to run webroot to see if my system is infected. Whenever I right-click webroot or right-click to try to open it, nothing happens. Why can't I open this app to run a diagnostic test on my computer?

3 years ago

leermannFresh Face

posted in Webroot® Consumer/Business - for Macs

Apple says I don't need Webroot...

Well well well. This is interesting. Having another issue due to Catalina so I called Apple. In the call I also advised them that Catalina broke Webroot. Apple says I don't need Webroot antivirus software. They say I don't need any antivirus software. They said and I quote: "Webroot is actually something that has been incompatible and not recommend to use as well as any other antivirus for multiple software updates now." "We do not recommend you use an antivirus on a Mac it actually inhibits the security on the machine." I asked: "The Mac protects me without it?" The answer: " That is correct."

3 years ago

freydrewRetired Webrooter

published in Webroot® Consumer/Business - for Macs

PRODUCT UPDATE: Home Webroot SecureAnywhere macOS Catalina 10.15News

We’re pleased to inform you that your Home Webroot SecureAnywhere product has been updated for macOS Catalina. Webroot MAC Customers Who Have CatalinaIf Webroot is currently installed, you’ll receive a pop-up that will guide you through the process of enabling the Webroot software. If you have any questions during the install process, read this article. If you have uninstalled Webroot, you can access a free download by visiting this link: https://www.webroot.com/us/en/home/products/wsa-installer-download.After downloading Webroot, you’ll receive a pop-up that will guide you through the process of enabling the Webroot software. If you have any questions during this process, please read this article. Need additional help? Please contact our support team. Webroot MAC Customers Who Don’t Have CatalinaWhen you plan to update to macOS Catalina 10.15, you will receive a pop-up that will guide you through the process of enabling your Webroot software. If you have any questions during the insta

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3 years ago

sgoodeFresh Face

posted in Webroot® Consumer/Business - for Macs

Full disk access

Webroot keeps asking me for full desk access over and over. I check my system preferences to make sure it’s checked and it is. I even removed it from the list and added it back again. It will start scanning for a few minutes and the Systems Preferences window pops up again. I have uninstalled and redownloaded the app several times and it still keeps asking me for full disk access. Thanks for any help! Mac OS Catalina 10.15.4 Internet Security Plus

2 years ago

EeekkkFresh Face

posted in Webroot® Consumer/Business - for Macs

webroot wont launch

I just installed Webroot onto my Mac after, due to security reasons, my last subscription was cancelled. I downloaded the program but once I click on the app it won’t launch to allow me to actually input my key code or sign in and finish the download process. I have tried re downloading multiple times and nothing I am doing is helping. The program is not giving me a message or anything, when I click/double click it just does nothing. I put in a ticket but there’s been no response so any help would be great! Thank you

3 years ago

sbailey75Fresh Face

posted in Webroot® Consumer/Business - for Macs

Mac Catalina 10.15.4 Can't Uninstall Webroot

When dragging to the trash an error pops up that displays “The operation can’t be completed because you don’t have permission to access some of the items.” Trying to uninstall with CleanMyMac X lists the following: This item was cleaned partially. Errors: "/Library/Application Support/Webroot" couldn’t be removed due to lack of permissions. "/Library/Extensions/SecureAnywhere.kext" couldn’t be removed due to lack of permissions. "/Library/LaunchDaemons/com.webroot.security.mac.plist" couldn’t be removed due to lack of permissions. "/Library/LaunchAgents/com.webroot.WRMacApp.plist" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions.

2 years ago

denmawalkFresh Face

asked in Webroot® Consumer/Business - for Macs

PVaddiRetired Webrooter

posted in Webroot® Consumer/Business - for Macs

Product Update: WSA for macOS Catalina

Dear Webroot for MAC users, Later this month, Apple will release a new version of macOS, macOS 10.15 Catalina. We’re working closely with Apple to ensure our software is compatible with macOS 10.15 and plan to have an update in the coming weeks. Until then, upgrading your device to macOS 10.15 will prevent Webroot from functioning properly as it is not compatible. We will inform you when it is safe to upgrade your macOS. If you need help with Webroot in the meantime, please reach out via the appropriate links below: · Business Support: [url=https://mysupport.webrootanywhere.com/supportwelcome.aspx?]https://mysupport.webrootanywhere.com/supportwelcome.aspx?[/url] · Consumer Support: [url=https://detail.webrootanywhere.com/servicewelcome.asp]https://detail.webrootanywhere.com/servicewelcome.asp[/url] · Best Buy Support: [url=https://www.bestbuy.com/services/remotesupport]https://www.bestbuy.com/services/remotesupport[/url] or 1-888-BEST-BUY Thank you, Pawani Vaddi, Sr Product Ma

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2 years ago

sketch7889New Member

asked in Webroot® Consumer/Business - for Macs

Webroot won't install on Mac OS Big Sur

I recently received a keycode to update my expired Webroot but everything I have done to get it up and working isn’t. I uninstalled the application, saved the keycode and attempted to reinstall. I get the application into my Mac but when I attempt to click on it to open, the top left hand side shows the application name but it does not show anything else on the top toolbar. It also does not go any further than that, no matter how many times I click it to open. No matter how many times I uninstall and attempt to reinstall, it keeps getting stuck on that step. I can’t even attempt to put in the new keycode to finish installation. I’m looking to see what other options are available.

2 years ago

davelreynoldsFresh Face

posted in Webroot® Consumer/Business - for Macs

WEBROOT hangs when installing on a MAC os 10 machine

I'm a PC guy, but my son's Girlfriend found a weird take-over web browser virus and I wanted to see if the WEBROOT product worked as well on her system as the 100+ I have running on windows systems... After downloading the program and (figuring out how to install the bloody thing) we entered the keys, and the splash screen says it's loading but it just sits there after she enters her MAC password, nothing happens. Tried 3 times. It just sits there like nothing is happening... What did I do wrong????

4 years ago

StanPNew Member

asked in Webroot® Consumer/Business - for Macs

Unable to install downloaded Webroot on new MacBook Pro with macOS Big Sur 11.1

Hello. I am a long-time Webroot user and lover, and am surprised to find myself in this failure situation. I need your help please. Below are the actions I took:Logged into the Webroot Console and downloaded the wsamac.dmg for Mac. Opened that .dmg, then a small Webroot SecureAnywhere window was presented containing a green W icon in the middle. Double-clicked that Webroot icon in that small window, then received a system (OS) window stating, “Webroot SecureAnywhere” is an app downloaded from the Internet. Are you sure you want to open it?” Clicked the Open button, then that system window disappeared, and the Green Webroot icon resides in my Tray at the bottom of the screen. INSTALL PROCESS CEASED at this point, and I was NOT presented a screen to enter my Keycode to complete the install. Resulting condition is:Webroot icon is in the Tray. The system (OS) considers Webroot to be “open”. In Applications, the Webroot icon is present. On the flash storage ‘hard drive’, I see Webro

1 year ago

LchicVT63Fresh Face

asked in Webroot® Consumer/Business - for Macs

Webroot 9.4.1.27 compatiable with MacOS Monterey

Anyone have any information regarding Webroot SecureAnywhere 9.4.1.27:1607 (SecureAnywhere CE 21.4) compatible with the latest MacOS Monterey 12.2? Do not want to install Monterey if Webroot isn’t going to run or has problems, like it did with Big Sur initially and therefore I didn’t have any security software running on my mac until Webroot updated to a new version. Thanks.

1 year ago

tdenton27New Voice

asked in Webroot® Consumer/Business - for Macs

Webroot not working after updating to Monterey

I updated my iOS to Monterey this past Wednesday and now my Webroot isn’t working. Have noticed that Webroot isn’t addressing this issue at this moment for some reason. ??? Should I uninstall and reinstall my Webroot at this time? Should I wait to do anything as Monterey is a brand NEW software update for Macs?

1 year ago

fktrysixFresh Face

asked in Webroot® Consumer/Business - for Macs

Can't install Webroot

Hi,   We've received a new 2017 Macbook (no touchbar) with Sierra installed. For some reason we can't get Webroot installed on it.    At first when we run the .dmg, it would open, activate and before it would run the automatic scan, it shuts down. No icon in the taskbar at the top is showing. Can't open the program itself. Only the service is running in the Activity panel. We can only remove the incomplete installation via Safe mode.    Tried to drag and drop the app into the Application folder and start the app, but that also doesn't work.    Enabled the Root user and tried to install it, but that gave us the same scenario as above.    Latest version of Webroot has been downloaded. 

5 years ago

wmausaNew Member

posted in Webroot® Consumer/Business - for Macs

Full Disk Access Problem

Webroot Secure AnyWhere ver. 9.1.2.69:1391 installed Web Filtering Package ver. 1.3.0.2 keeps cancelling my scans after I recently updated the program. I followed all the instructions when a window popped up saying to open system preferences, click full disk access in privacy tab an open up the application folder. I did all of the above multiple times to no avail. Anyone know how to fix this? I would be very grateful. Tried contacting webroot support several times but got no answer. Thanks wmausa ( Please do not post email as this leads to Spam) Edited by ssherjj

2 years ago

webdevguyFresh Face

asked in Webroot® Consumer/Business - for Macs

Can uninstall or reinstall webroot

I'm trying to uninstall webroot and reinstall it on my mac. I went to finder and deleted the app but it won't go away. I tried to reboot into safe mode but it hung. I reset the SMC and PRAM and tried again but it didn't work. Then I downloaded webroot again and tried to install. Double clicking on the installer does nothing. Any suggestions? This is urgent. Thanks!

4 years ago

rupertslandPopular Voice

asked in Webroot® Consumer/Business - for Macs

Catalina version 10.15.6 for Mac - is this release compatible with WR 9.1.2.121?

Apple just released macOS 10.15.6. Has anyone installed this update on their Macs/MacBook Pro? Has anyone come across any incompatibility issues or problems running WebRoot SecureAnywhere version 9.1.2.121 under 10.15.6?

2 years ago

netmcFresh Face

asked in Webroot® Consumer/Business - for Macs

False Positive - MRT -- When will this be fixed?

We will occasionally get an alert about a uncategorized file on our Macs. The error will always be something similar to the following:MRT, Uncategorized file, \Library\Apple\System\Library\InstallerSandboxes\.PKInstallSandboxManager-SystemSoftware\BF320ED5-6C90-4CB6-B2F4-84E54AFD49FD.activeSandbox\Root\Library\Apple\System\Library\CoreServices\MRT.app\Con, 00000000000000000000000000000000, The MRT will always be in a random sandbox location. I’ve talked with support on this and they said that this is a known issue and that Webroot’s whitelist only allows for MRT to be in one location, so when it is found in another location it throws this false positive. They also said that the only method for releasing this file and allow it is to put the device in an unmanaged profile and then release the file from the agent on the Mac directly.I have several issues with both the false positive AND the way to fix it.Why is Webroot not using application signing to verify applications and still relying

1 year ago

JDARGIENew Voice

asked in Webroot® Consumer/Business - for Macs

excessively long scan time

I have a Mac Mini and MacBook Pro. Both have small hard drives and don’t have many files as I mainly use them for web browsing. Both have WSA IS Plus installed and I have excluded scanning mounted drives and removable media (Time Machine backups are on the removable media). I had an issue when I upgraded to OS Catalina but WSA tech support uninstalled and reinstalled the compatible version (9.1.0.144:1283) 2 days ago. Scans are taking over 7 hours and sometimes over 80 hours! This has been happening before and since WSA was reinstalled by tech support. Does anyone have any ideas how to fix this? I would rather not switch from full scans to quick scans. Thanks!

3 years ago

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