Question

Refresh to open Pages

  • 27 January 2020
  • 2 replies
  • 131 views

Badge +3

When using Webroot DNS, we have to refresh to get web pages to open.  If we switch to Google DNS servers, web pages open up without issue.  Any ideas


2 replies

Userlevel 7
Badge +48

Hi @gog20  and welcome to the Webroot Community! 

I’ve talked with a couple of people internally and the best course of action would be to message our Support team. An engineer will most likely need to remote in and take a look around with you on the line. 

You can get started right here: https://www.webroot.com/us/en/business/support/contact

 

Thanks, 

Drew

Badge +3

I did notice that this client did not have port 7777 UDP and TCP open on their hardware firewall.  I opened it up but have not had a chance to test.  Time will tell.

What role does port 7777 play in Webroot DNS?

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