Webroot® Legacy Products (2011 and Prior)
For all discussions about Window Washer, Spy Sweeper, and previous versions of our antivirus software.
- 33 Topics
- 107 Replies
What is "system analyzer" ... and do I have a virus/worm?
I am not the sharpest knife in the drawer. Too, neither do I know anything about Webroot nor do I know if I am posting this in the correct forum. Hopefully, someone will run across this post and be able to help/answer. Several months ago I was having issues with my internet connection and took my Win7 PC to Best Buy's Geek Squad. (Turns out all it was was a bad ethernet card.) While at Best Buy one of the Geeks installed a folder on my desktop called "Webroot System Analyzer." (My assumption is that they were suppose to delete the folder before I left the store -- but they didn't.) Anyway.... I have run "systemanalyzer.exe" (version 184.108.40.206) a number of times over the course of the past number of months. The "analyzer" continues to show that I have a eight virus files on my PC. These results posted below. Viruses:8 [list] [*]Mal/20113544-A [*]Mal/FakeAvCn-C [*]Mal/Jafuzzo-A [*]Mal/JavaKC-P [*]Mal/JavaObBa-A [*]Mal/JavaObSnd-A [*]Troj/JavaB
[h2]Prevx is now Webroot![/h2] Webroot acquired Prevx in late 2010 and has incorporated Prevx technology at the core of its Webroot SecureAnywhere antimalware platform. The technology integration is complete and Webroot is pleased to begin the migration of Prevx customers to Webroot SecureAnywhere. Current Prevx license holders will receive an automatic update to Webroot SecureAnywhere Antivirus on any system with the Prevx version installed. Webroot SecureAnywhere Antivirus offers award-winning and comprehensive antimalware protection, as well as firewall and identity protection features. The time left on any active Prevx subscription will remain in full force and the new SecureAnywhere program can be renewed when the current term expires. Current Prevx single user trial versions will be updated to fully functional SecureAnywhere 30 day trials. Prevx trial customers are welcome to purchase the full version of SecureAnywhere at any time. If the trial version expires and
Windows Washer's Cookie Keeper never finishes building the list of cookies.
By process of elimination I determined that Windows Washer is deleting all of my cookies. Obviously this is a problem. I tried to run Cookie Keeper to fix the problem. However Cookie Keeper never finishes building the list of cookies! Help!
Webroot SecureAnywhere, which version?
I noticed in the forums that there are three version of Webroot Secure Anywhere: [list] [*]Essentals [*]Antivirus [*]Complete[/list]But when I go into the program, I can't tell which version I am running. Is there any particular place in the program where I can find this information out?
Hello: I have been using Webroot for a couple of years with WIN-7, but recently I switched to WIN-8. I began getting messages stating that Webroot Spy Sweeper was incompatible with WIN-8 and should be removed, but the usual uninstall program does not work. How can I uninstall it? [url=mailto:email@example.com][[/url]Email removed by Admin for security.]
I need to update my billing information online before renewing my product and can't!!!!
Webroot Community, First of all...hello there to you all..i'm new here and just registered.Second,I need help with something and i'm unable to contact or get in touch with anyone from sales support or the billing dept.I wanted to update my old address that webroot has currently on file for me with my new location address.I need to get in touch with customer service and would prefer not to make any long-distance phone calls.I tried to create a webroot account online in order to try to reach help but even that was a hassle!!!!!need help on how to resolve this and to update my old address with my new current one.Webroot website really sucks!!!!!!!:@:@:@ my name is jessica fernandez. do i just delete my current webroot account and create a new one??what should i do??I need to resolve this before june 17...i think that is when my current license expires.
Window Washer Still available?
Hi there. Just a quick question... I had your program, Window Washer, on my computer and really liked it. The computer crashed :womanfrustrated: and had to be taken in and repaired. When I went to put Window Washer back on, I found the disk had a crack in it. It won't run. I came here to your site and couldn't find Window Washer. Is it no longer available? Thanks. Sue :cathappy:
setting windows washer to clean google chrome
Hello, in my older computer, whenever i ran the windows washer it would clean the browsing history, cookies etc from my google chrome browser. In my new computer the washer works fine, except it doesnt clean google chrome. Is there a way of changing the settings or adding chrome to the washers' search? Thanks again for your time, Tom
What, if any, Webroot package is right for me?
Here's what I need from my security suite: [list=1] [*]It must be able to detect malware in downloaded/downloading files, in incoming email attachments and in malicious URL links. I use IMAP and IMAP-SSL mail systems. [*]It must, within acceptable tolerances, be able to block/quarantine the detected threat(s) before they take up residence on my machine. [*]Since no malware defense system is 100% effective, it must be able to remove any infections that slip through. [*]It must be able to defend itself from malware that attempts to disable or remove it. [*]It must prevent further damage by refusing to allow malware (that was not detected, blocked or removed) to "phone home".[/list]Here's what I don't need: [list=1] [*]I don't need a spam blocker. My ISP and my email client do a decent job of that already. [*]I don't need a password vault - I use LastPass for that. [*]I don't need a "web safety indicator" - I use WOT for that. [*]I don't want mobile device protection
upgrading spy sweeper to wsa?
client called today said he read online somewhere that the older spy sweeper can be updated to use his lic somehow in wsa? i toldhim i was not sure but i would find out for him he will come in for me to do this if in fact it is true. and if it is which version would it go to or is this totally false? i do not know where he read that as i did not ask i thought it easier to simply ask so i know what to tell him. thank you!
Fifteen Month Renewal and Voila!
Yesterday I renewed my Webroot Spy Sweeper, etc., under the special 15-month offer. It immediately scanned and found 3 infections to be removed! One of these was a Messenger infection that was sending out e-mails using one of my own addresses! It was brand new the yesterday was the first day that the virus was functioning. I believe that the UPDATE is what caught the new virus. I am a very happy boy today. Windows Defender and Norton 360 are also on my computer but the Webroot Spy Sweeper is what I really depend upon.
I've had spysweeper that expired a couple years ago but I'm afraid to get rid of the program because I never emptied the quarantine and now the program doesn't even open anymore. Anyway, I'm afraid to uninstall webroot because the quarantine has a few viruses and I don't want them released. Is it safe to uninstall webroot without clearing the quarantine first?
Webroot client connection error
hi guys, Has anyone ever come across webroot client issues where by webroot clients loaded onto individual pc's on the network drop off and have a connection error pop-up message? Where i work (some back ground info) we have scheduled WOL scripts that run through Visual Cron that control sweeps when the PC's wake up and Webroot is scheduled to run its sweeps. We have in the past always had this issue. i have tested and confirmed that all PC's actually run when running WOL tests however we still face connection error issues. Is there a default time as to why/when and how do the Webroot clients loaded onto PC's on the network suddenly drop off.
Where to get Webroot firewall 5.8 key code today?
I know that's older product, but alsp and freeware,so I would use it on own risk. I see that Webroot still allow downloading of that product, but I didn't see where I can get code. I just want to try it because in my home, for personal usage and want to see which firewall solution is best for me. So if you can help. Regards
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