App isn't installing on my iPhone 6s
I've tried downloading this from the App Store but it just spins and spins. It's not installing.
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Welcome to the Webroot Community,
At this time, there is not an antivirus option available for Apple iOS devices. Because of how Apple manages the apps available in their App Store, there is not a need for one currently. This may change in the future but at this time is is extremly hard/almost impossible to infect an iPad/iPhone
It's important to know that your iOS device will not show up under "mobile protection" in your account, regardless of what version of Webroot you have. SecureWeb and SecureSync are Webroot apps for iOS devices, but they are not anti-virus applications and thus will not appear in the mobile anti-virus portion of the online Account Console.
Please check the permissions granted to your account. To check your account permissions, sign into http://my.webrootanywhere.com, click your email address at the top right of the console, click Manage Users, and click the little person with the pencil icon on the right side of the screen. Ensure that all of the values for your user are set to either Access or Admin level and that there are checks in the Passwords and Passwords Services boxes.
( Backup & Sync app, is only for Webroot SecureAnywhere Complete Customers.)
Hope this helps clarify everything and if not please get back to us.