Best answer by MikeRView original
can't connect my iphone
I just want to connect my iphone to home sharing and stupid webroot won't allow it because it likes to be uber complicated. I've downloaded the app and it will not let me log in siting 'login failure'. I'm able to login into the website from my computer but that same name and password will not work. Anyone???
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As it's the weekend can you please Submit a Support Ticket and the support inbox will be happy to help you.
Please try a fresh uninstall and reinstall of the app and see if it will allow you to log in. Also, make sure that you have activated the Backup & Sync functionality in your MyWebroot Account.
If your Backup & Sync tab is working on the website and you are using the same gmail address that you registered here on the community with and still cannot successfully log in on your device, you can Open a Support Ticket and have a technician troubleshoot further or we can start fresh and I can give you a new account and email address.
Did you open a support ticket, or would you like to start with a fresh account/keycode?
Edit 2/22/13: We haven't heard back in quite a while, so we will assume this issue is resolved. If not, please let us know.