Best answer by JimMView original
cannot login to secureweb on my iphone4
i recently purchased webroot secure anywhere complete 2013 and installed it on my pc without any problems. i registered my account, however i cannot login to the app on my iphone 4. i keep getting the error message that my login credentials are incorrect. i have browsed the other forum posts and none of the suggestions/solutions have worked for me. please help?!! also, if it helps, my iOS is 6.1.3
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
I have a couple things you might try:
Log into your Account Console. Once logged in, click your email address at the upper right corner and choose "Manage Users".
On the next screen, locate the account you are trying to use and make sure that all permissions are set to access or admin. If any are not set to access, click the little person icon on the far right to edit the permissions. Also while in edit mode, check to see that the key code associated with the profile is the same as your WSA-Complete key code.
Make sure that you are using the same key code that came with your WSA-Complete when installing/registering the app itself as well.
Hope this helps, but let us know if it doesn't! You can also Submit A Trouble Ticket
i am signed in to the back up and sync on my pc. no issues signing in on my pc...its my iphone4
I was able to locate your Complete keycode, and I made the adjustment on this end for you. I believe you should be all set now. If not, one more password reset should do the trick. 🙂
My apologies for the delay in the response. I've been out sick the past couple of days.