Best answer by MikeR
Welcome to our forum, you have came to right place to fix this issue quickly.
Your My Webroot Account was still associated with your SecureAnywhere Essentials subscription and I have now associated it with your Complete package. You will now be able to log into the apps with the password you created for the online account.
Remove PCs you no longer use:
1. Login to your My Webroot Account
2. Click on the "PC Security" tab
3. Click on the PC you wish to remove
4. Click the "Advanced Options" tab
5. Click "Deactivate Computer"
Please let me know if you have any other questions and I will be happy to help.