cant load webroot on mobile device

  • 21 January 2016
  • 3 replies
  • 1343 views

can't load webroot complete on iphone 6s
 

3 replies

Userlevel 7
Hi carrh1
 
Welcome to the Community Forums.
 
That is quite normal as Webroot does not produce a version of WSA for the iPhone. The iOS apps that Webroot does have are not anti-virus applications. So you would not be using a Complete Keycode or installer for your iPhone.
 
Specifically designed for iPad and iPhone devices, the Webroot SecureWeb browser protects you from phishing attacks and infected sites as you surf the web. To get hold of it and install it:
 
  • Open the App Store on your iOS device and search for "Webroot SecureWeb"
  • Tap Free, then tap Install to download the app.
  • Once installed, tap SecureWeb to launch the app.
  • We recommend using the SecureWeb browser whenever you browse, shop, or bank online. Enter a website address to begin browsing.
To download the SecureWeb app:
 
  1. Download and install the SecureWeb app from iTunes at: http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8
  2. Enter your Apple ID password. The SecureWeb app opens and installs on your device. When you log out, you will see the following icon on your Home panel: [img]http://www.webrootmobile.com/help/install/icon72px_SecureWeb.gif[/img]. Tap this icon to re-open the app.
  3. To access Password Management functions, tap the key icon in the SecureWeb toolbar: [img]http://www.webrootmobile.com/help/install/Key_off.gif[/img]. Enter your SecureAnywhere user name and password. This is the same login that you use to access your Webroot account at my.webrootanywhere.com. When SecureWeb validates your Webroot credentials, a green checkmark appears above the key icon:
  4. For more information, see Webroot SecureWeb for iOS Help.
To download the SecureSync app:
 
  1. Download and install the SecureSync app from iTunes at: http://itunes.apple.com/us/app/webroot-securesync/id478387339?mt=8
  2. Enter your Apple ID password. The SecureSync app opens and installs on your device. When you log out, you will see the following icon on your Home panel: [img]http://www.webrootmobile.com/help/install/icon72px_Sync.gif[/img]. Tap this icon to re-open the app:
  3. For more information about using Backup & Sync functions, see Webroot SecureSync for iOS Help
Hope this helps and if not please get back to us.
 
Regards, Baldrick
I assume this also applies to android tablets?
Userlevel 7
Hi carrh1
 
Yes, after a fashion...but again Webroot have provided a set of similar apps for the Android world. Please take a look at this KB Article for information on which versions are available, which you are entitled to use depending on the PC/Mac subscription & where to get them from.
 
Once you have decided which version you need there is information on how to install the free versions (HERE) & the paid for version (HERE).
 
If you need further assistance please let us know, we will be happy to try to help further.
 
Regards, Baldrick

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