Do I get the back up and sync feature with secure anywhere? I don't have complete.

  • 22 December 2015
  • 3 replies

Userlevel 1
I down loaded the apple app from the app store but can't get it to work. It wont except my key code. I can use the "Secureweb" app, but not the "Back up and Sync" app.

3 replies

Userlevel 7
Badge +62
Hello 12204Jason.


Welcome to the Webroot Community,


There is no antivirus/antimalware version of WSA available for devices running iOS.  For information the reason for this is due to the way that Apple manages the apps available to their OS and consequently one is not needed currently. As with all things this may change at some point in the future but that is the position currently as the view is that it is extremely difficult to infect an iOS-running machine, be it iPad, iPhone or Mac.


However, Webroot does offer a couple of applications that one can download from the App Store to backup your files and protect your internet browsing; these are called, respectively, Backup & Sync/Secure Sync and SecureWeb.


You can find either of them by searching for "Webroot" in the App Store on your iOS device. Which one you are entitled too depends on your main WSA subscription. As you are posting in the Internet Security Plus forum I assume that this is what you are subscribed to and therefore as per WSA you would only be entitled to use the SecureWeb app (as

Webroot Backup & Sync is for Complete version users only):


For more information on SecureWeb please see here. If interested in SecureSync (if your licence is for the Complete version of WSA) please see here.


For information on how to install SecureWeb please see this KB Article.


And should you unfortunately have trouble logging into SecureWeb (it does happen sometimes) please see this previous thread that may prove helpful.


Essentially, to access the Password Management functions, tap the Key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password (the SAME login that you use to access your online account), and once SecureWeb has validated your Webroot credentials, a green checkmark appears above the Key icon. More information is contained in the user guide that you can find here.


Finally, there is information on how to add an iOS device to your online console here


Hope this helps?


Userlevel 1
Thank You so much.

That was very helpful.


Keep doing what you guys are doing!

Webroot is the best anti software I've ever used.


Userlevel 7
Badge +62
Hi 12204Jason,


We are quite happy that we were able to help! That's why we are here as voluntteers to assist others!


Thank you and yes I happen to agree that Webroot is the best AV that I have ever used myself as well.


Happy Holidays!:D