Error Message when trying to add mobile devices

  • 7 September 2013
  • 1 reply

I recently purchased webroot secure anywhere complete 2013 and installed it on my pc without any problems. i registered my account, however i cannot login to the app on my iPhone 4S nor my iPad. I downloaded both the "SecureAnywhere" app  as well as the "Backup&Sync" app. I keep getting the error message on the "Backup&Sync" app that my login credentials are incorrect on both devices. I have browsed the other forum posts and none of the suggestions/solutions have worked for me. Can you assist? 

1 reply

Userlevel 7
Hi Dawn,
I looked up your account, and it's a Webroot SecureAnywhere Internet Security account - not a Webroot SecureAnywhere Complete account.  The Backup & Sync feature is found only in Complete.  Since your license is not for Complete, that's why it's not letting you log into the app.
There isn't a "SecureAnywhere" app for iOS, but there is a Webroot SecureWeb iOS app that will let you log in so you can take advantage of your password management feature.
I hope this information is helpful.  🙂