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How do I add an iOS device to the mobile security area of the online console?

  • 22 May 2012
  • 2 replies
  • 219 views
How do I add an iOS device to the mobile security area of the online console?
JimM
Userlevel 7
  • JimM
  • Retired Webrooter
  • 1581 replies

Question

I am unable to add my iPhone as a device. I have the apps on the phone and I can access them.  Why don't they show up in the console?

Answer

Your iOS device will not show up under mobile security tab in your online account area. This is because that tab is reserved for the mobile anti-virus portion of the account, which currently only exists on Android devices.  The iOS apps are not anti-virus applications. For a breakdown of our backup utility, SecureSync, click here. And here is some more on SecureWeb, our secure browser.
/// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
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2 replies

Ssherjj
Rank
Userlevel 7
Badge +62
So do I understand that iPhone won't show on the online console just Android devices or has this been changed.
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
S
Rank
It would be helpful if you had text regarding the status of ios devices on the mobile security tab.
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