How do I get my iPhone to show up as a protected device on my webroot secure anywhere home page?

  • 18 June 2016
  • 1 reply
  • 208 views

Is there a virus software that scans the whole phone? Or just the webroot that you can use as a browser? I also cannot get my webroot homepage to show that my phone is a protected device because it won't let me log in on my phone. 
Thanks for the help! 

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Hey there Maggiehickie
 
Welcome to the Webroot Community,
 
Currently there is no antivirus option available for Apple mobile devices. This is due to Apple's management of the App Store. Depending on what changes there may be need in the future but at this time is is nearly impossible to infect an Apple mobile device.
 
If you are as obsessed as me regarding device management I totally understanding that your devices not showing can concern you. UInfortunetly Apple mobile devices dont appear in the "mobile protection" section in your account, regardless of what version of Webroot you have. SecureWeb and SecureSync are Webroot apps for Apple mobile devices I will place the links down below. 
 
https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm
Webroot Backup & Sync (for SecureAnywhere Complete subscriptions only)
https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm
 
 
**But here is more in depth information for WSA Complete for IOS,
First, let's make sure you're following these instructions for installing Webroot SecureAnywhere Internet  Security Plus on an iPhone:
 
iOS Download Instructions
 
To download the SecureWeb app:
  1. If you have not yet created a Webroot account, go to https://my.webrootanywhere.com. Click Sign up now to begin creating the account.  
  2. Open the App Store on your device and search for “Webroot SecureWeb.” Tap to install the app. Alternately, you can download and install the SecureWeb app from iTunes at: http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8  
  3. Enter your Apple ID password. The SecureWeb app opens and installs on your device. Once installed, you will see the Webroot SecureWeb icon on your Home panel. Tap this icon to open the app.  
  4. To access Password Management functions, Look here at the Mobile IOS User Guide  
  5. For more information, see Webroot SecureWeb for iOS Help.
You will need to check your permmissions  to your account permissions, sign into http://my.webrootanywhere.com, click your email address at the top right of the console, click Manage Users, and click the little person with the pencil icon on the right side of the screen.  Ensure that all of the values for your user are set to either Access or Admin level and that there are checks in the Passwords and Passwords Services boxes.  If anything is not set to that level and cannot be changed or a box is not checked and the value cannot be changed, please let us know.**
 (**Download instructions from Sherry )

 
Hope this helped, get back to us if you need anything.
 
Brad

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