Webroot Mobile for iOS
Support for our iPhone and iPad apps
- 257 Topics
- 793 Replies
Hi, I downloaded "Back up and Sync" from the "App Store" today. I went to create an account for it but your protocol asks for a keycode which is not provided with this free software. How does I create an account to sync my iPhone (4) with my laptop?
I was able to install Webroot Secure Anywhere to my laptop but have had difficulty with my mobile. The Backup&Sync App keeps saying 'error occurred authenticating your account. Please check your email address, password and keycode and try again'. I know I've entered the info correctly but this message keeps coming up. What do I do?
I, too am not able to log into my iPhone account using the same credentials as my Internet Security Plus program. I understand I must register for the Backup &.Sync (which I don't even know where you do that) but this app should not be causing everyone so many problems especially when we have paid for a product that isn't working. This is NOT RIGHT! I am very frustrated as I have spent hours trying to get these websites to work and no one can answer my questions except for a community forum? Something is definitely not right and needs to be changed!
I just want to connect my iphone to home sharing and stupid webroot won't allow it because it likes to be uber complicated. I've downloaded the app and it will not let me log in siting 'login failure'. I'm able to login into the website from my computer but that same name and password will not work. Anyone???
Hi all new to Webroot...I am loving it so far!! My question is that I attempting to install Webroot on my wifes IPhone4s ISO 6.0.1, when I go to add devies I get the link to download the app, their I see it but where it reads FREE its grayed out of course I cant install but the version to back up and sync that I was able to install with not problem? So is their a version of Webroot for ISO 6.0.1 Phone4s if so where can I get the installer?
Hi, when I select History, and then "Clear" from the bookmarks window, it clears the pages in the list. However, when click out of Bookmarks, return to the search page, hit the back button, or click in/out of secure web, all the search history pages are still there. How do you completely Clear the search History? Thanks, Michael
I have Secure Anywhere Essentials - up to date. I downloaded the backup & sync app on my iphone 4s, but am receiveing "CMXL Error Message" when trying to logon. I know backup & sync is set up correctly on my PC because I have files in there. What am I missing? Thanks!
I have a question about the security capabilities of Webroot Mobile. Example: I'm sitting in a public area using my iPhone and all is well it seems. However, there is someone sitting a few feet away attempting to hack into my iPhone via Wifi and access my private information stored on the phone. Does Webroot Mobile help protect my iPhone from this type of attack? Does it allow me to encrypt that private information? Thanks!
I looked but I decided this would be as good a place as any to ask about this (ya I visit a few forums and I know it can get annoying when threads are in the wrong place). So, the webroot secure web app for mobile devices. How exactly does this work and make everything safer? Is it basically auto encrypt anything and everything sent over the web through forms? Does it encrypt every connection, and run further scans or security measures than using the mobile versions of chrome (which is what I have been using, but I am liking the webroot app)? If so what kind of encryption is it using for form data? If webroot is already running in the background is this just another extra layer of security then? Or is it basically just a mobile web browser since the main app should catch any thing that is unwanted or sneaky anyways? Security in layers is always a good thing though, thieves know they don't want to jump through 10 hoops to get your information when there are tons of people out th
I have SecureAnywhere Complete. I am trying to use the password management on my ios devices and having some trouble. It seems that it works okay on sites that I have only 1 login/password saved. However, on sites that I might have more than 1 login/password saved (for example, if it's a site that both my husband and I have our own accounts), then sometimes there is just a password but no username (and it's not clear which password it is), sometimes there is no password or username, and sometimes there is a password and username, but no ability to change to the other username/password. How can I access both of the passwords and usernames as I can on the computer version? Thanks.
I just upgraded to the Webroot Complete this afternoon. I have been trying to get it setup on my phone all afternoon. I keep putting in the user name and password and keep getting message that "Login Failure"...... I've read the forums but have been unsuccessfull with getting a fix for this.
I downloaded the free app for my new Galaxy III. Worked like a charm. I can check the app and see the message "you are protected". Perfect. I installed the free app for my iPad 2. No joy. I never got any requests to synch it with my account. It shows it is installed but I don't have any idea what else I should see to be sure. Should I see messages like I do on my phone to let me know it is "protected"? When I look at my account, the only device that shows is the phone. Somebody please tell me what I am doing wrong or not doing.
I just installed the complete version of Webroot and placed a keycode and ran an initial scan. When I access my secure anywhere account, under PC security, it lists that I have not associated Webroot to any PCs. Similarly, I just download the iphone app on my phone. I can't seem to log in, using my email address as the user name, but I can log in to the Webroot Secure Anywhere account on the web. Also, is Webroot compatible on the Nook. Thanks for the help.
I downloaded the SecureWeb app from the iTunes store and installed on my iPhone. I have attempted to set up an account for Webroot but I don't have a product code for the SecureWeb app, therefor I cannot register. Without a User Name and Password I can't access the password feature in SecureWeb. What am I missing?
Ok, I've followed all the instructions to download both apps to my iOS device, and I can log on successfully. But, when I open the homepage to my account, under "Mobile Devices", it shows "0" devices protected. Do I need to still do something for my mobile devices to show up? Thank you!
So, I bought SecureAnywhere Complete 2012 for my iPad 2, and so far, I have yet to figure out: 1. How to set up my iPad to lock or wipe the contents if needed. 2. How to set up my iPad to locate it, if it is ever stolen. 3. How I would wipe all the contents from it, if I were to sell it... Unfortunately, the apps from the iPad store could use some better instructions on how to use them... Thanks!
[b]Based on my "once-over" glance of the iOS board, it seems my problem is a semi-frequent one. However, it appears that the reasons for this issue tend to vary from user to user. [/b] [b]My accurate login information fails to work on either SecureSynch or SecureWeb. I would appreciate somebody looking into this at their earliest convenience and advising me of the appropriate course of action. [/b] [b]Regards[/b] [b]Addendum: I am using SecureAnywhere Complete 2012. I can provide product details (keycode, etc.) on request.?[/b]
Why does Webroot have a SecureAnywhere Complete App for IOS? There are only 2 apps available which are SecureWeb and SecureSync. My brother who has an android phone has both of those plus a SecureAnywhere Complete app where he is able to block numbers, messages, scan his phone for threats. I can't do that or havent found out how on my iphone. SecureWeb and SecureSync are just simple apps where I can sync photos, music, and safe browsing. Thats it. I want the SecureAnywhere Complete app like android. Is this possible?
Below are help guides to Webroot SecureWeb and SecureSync. Great reference information here for experts and novices alike! Help Guide for Webroot SecureWeb for iOS: [url=https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm]https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm[/url] Help Guide for Webroot SecureSync for iOS: [url=https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm]https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm[/url] Also, check out Webroot's Mobile Setup video here: [url=http://www.webroot.com/En_US/support-wsa-products.html#mobilesetup]http://www.webroot.com/En_US/support-wsa-products.html#mobilesetup[/url]
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