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Webroot Mobile for iOS

Webroot Mobile for iOS

Support for our iPhone and iPad apps

258 Topics
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258 Topics

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ltm6032Fresh Face

asked in Webroot Mobile for iOS

can't connect my iphone

I just want to connect my iphone to home sharing and stupid webroot won't allow it because it likes to be uber complicated. I've downloaded the app and it will not let me log in siting 'login failure'. I'm able to login into the website from my computer but that same name and password will not work. Anyone???

10 years ago

Vince_CNew Voice

asked in Webroot Mobile for iOS

Threat Protection Question

I have a question about the security capabilities of Webroot Mobile. Example: I'm sitting in a public area using my iPhone and all is well it seems. However, there is someone sitting a few feet away attempting to hack into my iPhone via Wifi and access my private information stored on the phone. Does Webroot Mobile help protect my iPhone from this type of attack? Does it allow me to encrypt that private information? Thanks!

10 years ago

n2745New Member

asked in Webroot Mobile for iOS

Login Failure for iPad

I have not been able to log in on SecureWeb app to register my iPad, I keep receiving a login failure response. I have the Webroot SecureAnywhere Complete account. Please help! Stacey

8 years ago

AmbushNew Voice

asked in Webroot Mobile for iOS

WEBROOT SECURE WEB

I looked but I decided this would be as good a place as any to ask about this (ya I visit a few forums and I know it can get annoying when threads are in the wrong place). So, the webroot secure web app for mobile devices. How exactly does this work and make everything safer? Is it basically auto encrypt anything and everything sent over the web through forms? Does it encrypt every connection, and run further scans or security measures than using the mobile versions of chrome (which is what I have been using, but I am liking the webroot app)? If so what kind of encryption is it using for form data? If webroot is already running in the background is this just another extra layer of security then? Or is it basically just a mobile web browser since the main app should catch any thing that is unwanted or sneaky anyways? Security in layers is always a good thing though, thieves know they don't want to jump through 10 hoops to get your information when there are tons of people out th

10 years ago

joycepFresh Face

asked in Webroot Mobile for iOS

webrootmobile

I cant log into webroot securesync says login invalid

10 years ago

mamatoalexFresh Face

asked in Webroot Mobile for iOS

Problems with password management

I have SecureAnywhere Complete. I am trying to use the password management on my ios devices and having some trouble. It seems that it works okay on sites that I have only 1 login/password saved. However, on sites that I might have more than 1 login/password saved (for example, if it's a site that both my husband and I have our own accounts), then sometimes there is just a password but no username (and it's not clear which password it is), sometimes there is no password or username, and sometimes there is a password and username, but no ability to change to the other username/password. How can I access both of the passwords and usernames as I can on the computer version? Thanks.

10 years ago

AndinoFresh Face

asked in Webroot Mobile for iOS

not able to login using my iphone

Help, Just bought webroot, i downloaded on my pc with no problem. I download the app on my iphone, when i put in my email and password, i get a login error message. I can log in into webroot on my pc with the same password and username with no problems. Please help.

10 years ago

fmk021681New Member

asked in Webroot Mobile for iOS

kbFresh Face

asked in Webroot Mobile for iOS

Free apps for phone and pad

I downloaded the free app for my new Galaxy III. Worked like a charm. I can check the app and see the message "you are protected". Perfect. I installed the free app for my iPad 2. No joy. I never got any requests to synch it with my account. It shows it is installed but I don't have any idea what else I should see to be sure. Should I see messages like I do on my phone to let me know it is "protected"? When I look at my account, the only device that shows is the phone. Somebody please tell me what I am doing wrong or not doing.

10 years ago

josetancuanNew Member

asked in Webroot Mobile for iOS

WebRoot Mobile + Secure Anywhere account website + Nook compatibility

I just installed the complete version of Webroot and placed a keycode and ran an initial scan. When I access my secure anywhere account, under PC security, it lists that I have not associated Webroot to any PCs. Similarly, I just download the iphone app on my phone. I can't seem to log in, using my email address as the user name, but I can log in to the Webroot Secure Anywhere account on the web. Also, is Webroot compatible on the Nook. Thanks for the help.

10 years ago

bcavalierNew Member

asked in Webroot Mobile for iOS

Login failure

I keep getting a login failure message when I try to login to the app on my iPad!!

10 years ago

JettDogNew Member

asked in Webroot Mobile for iOS

Can't access password feature in SecureWeb iOS

I downloaded the SecureWeb app from the iTunes store and installed on my iPhone. I have attempted to set up an account for Webroot but I don't have a product code for the SecureWeb app, therefor I cannot register. Without a User Name and Password I can't access the password feature in SecureWeb. What am I missing?

10 years ago

lmq126New Member

asked in Webroot Mobile for iOS

WRS Anywhere Complete mobile

Ok, I've followed all the instructions to download both apps to my iOS device, and I can log on successfully. But, when I open the homepage to my account, under "Mobile Devices", it shows "0" devices protected. Do I need to still do something for my mobile devices to show up? Thank you!

10 years ago

maelioFresh Face

asked in Webroot Mobile for iOS

iPad 2

So, I bought SecureAnywhere Complete 2012 for my iPad 2, and so far, I have yet to figure out: 1. How to set up my iPad to lock or wipe the contents if needed. 2. How to set up my iPad to locate it, if it is ever stolen. 3. How I would wipe all the contents from it, if I were to sell it... Unfortunately, the apps from the iPad store could use some better instructions on how to use them... Thanks!

10 years ago

Mick52Fresh Face

asked in Webroot Mobile for iOS

cannot use webroot apps on my i-phone or i-pad,it will not let me sign in

i saw where someone had the same trouble i had signing in to webroot secure complete on there i-phone and i-pad

10 years ago

RachelTalbotFresh Face

asked in Webroot Mobile for iOS

Username/Password inconsistencies.......Please advise.

[b]Based on my "once-over" glance of the iOS board, it seems my problem is a semi-frequent one. However, it appears that the reasons for this issue tend to vary from user to user. [/b] [b]My accurate login information fails to work on either SecureSynch or SecureWeb. I would appreciate somebody looking into this at their earliest convenience and advising me of the appropriate course of action. [/b] [b]Regards[/b] [b]Addendum: I am using SecureAnywhere Complete 2012. I can provide product details (keycode, etc.) on request.?[/b]

10 years ago

JimMRetired Webrooter

published in Webroot Mobile for iOS

How do I add an iOS device to the mobile security area of the online console?Knowledge Base

[h2]Question[/h2]I am unable to add my iPhone as a device. I have the apps on the phone and I can access them.  Why don't they show up in the console? [h2]Answer[/h2]Your iOS device will not show up under mobile security tab in your online account area. This is because that tab is reserved for the mobile anti-virus portion of the account, which currently only exists on Android devices.  The iOS apps are not anti-virus applications. For a breakdown of our backup utility, SecureSync, click [url=https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm]here[/url]. And [url=https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm]here[/url] is some more on SecureWeb, our secure browser.

2052

7 years ago

JimMRetired Webrooter

published in Webroot Mobile for iOS

How to install SecureWeb on iOS devicesKnowledge Base

[b]Question[/b]   How do I install the iOS apps - SecureWeb and SecureSync?   [b]Answer[/b]   [list] [*]If you have not yet created a Webroot account, go to [url=https://my.webrootanywhere.com/]https://my.webrootanywhere.com[/url]. Click [b]Sign up now[/b] to begin creating the account. [*]Open the App Store on your device and search for “Webroot SecureWeb.” Tap to install the app.[list] [*]Alternately, you can download and install the SecureWeb app from iTunes at: [url=http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8]http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8[/url][/list][/list][list] [*]Enter your Apple ID password.[list] [*]The SecureWeb app opens and installs on your device. Once installed, you will see the SecureWeb icon on your Home panel. Tap this icon to open the app.[/list] [*]To access Password Management functions, tap the key icon in the SecureWeb toolbar. Enter your SecureAnywhere us

11533

8 years ago

stankewitrobertNew Member

asked in Webroot Mobile for iOS

Adding a Device to the Online Console

10 years ago

PhilTNew Member

asked in Webroot Mobile for iOS

installing on iOS

Hello     Quick question about the upload for the Adding a device page. I am attempting to connect to the active buttons on the page and nothing wants to open.   IOS device, I have two phones I wish to upload this feature to.   Thank You pt

10 years ago

GoodcookerFresh Face

asked in Webroot Mobile for iOS

Iphone apps

I have read the other posts and watched the how to video but they do not cover my problem. My control panel says I need to activate. When I do it says I already have but my mobile does not show as being protected. The green tick shows in SecureWeb. What else am I supposed to do.

10 years ago

eldergeekNew Member

asked in Webroot Mobile for iOS

how do i delete browsing history in webroot web browser?

i have the ipad app browser, how do i delete hstory. i went to safari settings but this des clear it for webroot

10 years ago

trake8New Member

asked in Webroot Mobile for iOS

Moving Bookmarks for iphone or ipad

I have installed Webroot Mobile on both my iphone and ipad. Works great. However, I have a lot of saved "bookmarks" on Safari. When I installed Webroot Mobile, the bookmarks did not transfer to the new Webroot SecureWeb internet browser. Is there a way to move of save them to the Webroot SecureWeb internet browser?

9 years ago

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