Webroot Mobile for iOS
Support for our iPhone and iPad apps
- 257 Topics
- 795 Replies
I am a new customer to webroot. So far I love the speed at which the product works. The one item I do have question is concerning the status of devices located on the my.webrootanywhere.com status page. The page shows 1 pc protected with 0 infected and 0 infected in the last 24 hours. Under mobile security it shows 0 devices protected 0 devices needing attention and 0 devices infected. That is my problem. I downloaded and installed the two iOS apps per instructions and video. I can log into both items and the indication is as mentioned in the video. The key thingy turning green etc...... but as I use the device the website still says 0 devices protected. What I am doing in error or what have I missed? Thanks,
I installed the mobile app on my ipod touch and new ipad3. The little key with the red x for login does not ever ever let me login. I installed this on my ipod months ago and got so frustrated trying to login i deleted the app. I figued it was meant for ipad tyoe device. still i cannot log in. i can go to my desktop pc and login just fine, what gives? thanks
Why does Webroot have a SecureAnywhere Complete App for IOS? There are only 2 apps available which are SecureWeb and SecureSync. My brother who has an android phone has both of those plus a SecureAnywhere Complete app where he is able to block numbers, messages, scan his phone for threats. I can't do that or havent found out how on my iphone. SecureWeb and SecureSync are just simple apps where I can sync photos, music, and safe browsing. Thats it. I want the SecureAnywhere Complete app like android. Is this possible?
Below are help guides to Webroot SecureWeb and SecureSync. Great reference information here for experts and novices alike! Help Guide for Webroot SecureWeb for iOS: [url=https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm]https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm[/url] Help Guide for Webroot SecureSync for iOS: [url=https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm]https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm[/url] Also, check out Webroot's Mobile Setup video here: [url=http://www.webroot.com/En_US/support-wsa-products.html#mobilesetup]http://www.webroot.com/En_US/support-wsa-products.html#mobilesetup[/url]
I downloaded the free app from the applestore... as soon as I access it, It asks for login name and password.... but I can not find how or where do I create one.... I went through the help and instructions...still can not find anywhere, how do I register, so that I can creat a login name and password.... I appreciate the free app..... only would love to be a bet more clear... I have not gone any farther than that....bc I have no idea how to log in
I already have webroot essentials for my computers, and the free webroot app for my apple mobile devices. Question: what is the advantage of purchasing the Webroot SecureAnywhere upgrade? I have read and read, and I can not find where the purchased upgrade, offer any advantage over the free App. I can see that the upgrade offers alot more for other mobile devices, but not for the iOS devices. I called Webroot sales, the first salesperson, assured me that I dont need the upgrade and that the free App, is all I need. I called a second time, and the saleslady insisted that I need it.. when I point to her that a previous salesperson, had assured me that my app devices only needed the free app... she was quite annoyed and put me on hold for long long time, never got back and got disconnected.... so do I need the upgrade or the free app is all I need?
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