Webroot Mobile for iOS
Support for our iPhone and iPad apps
- 257 Topics
- 793 Replies
I already have webroot essentials for my computers, and the free webroot app for my apple mobile devices. Question: what is the advantage of purchasing the Webroot SecureAnywhere upgrade? I have read and read, and I can not find where the purchased upgrade, offer any advantage over the free App. I can see that the upgrade offers alot more for other mobile devices, but not for the iOS devices. I called Webroot sales, the first salesperson, assured me that I dont need the upgrade and that the free App, is all I need. I called a second time, and the saleslady insisted that I need it.. when I point to her that a previous salesperson, had assured me that my app devices only needed the free app... she was quite annoyed and put me on hold for long long time, never got back and got disconnected.... so do I need the upgrade or the free app is all I need?
I just want to connect my iphone to home sharing and stupid webroot won't allow it because it likes to be uber complicated. I've downloaded the app and it will not let me log in siting 'login failure'. I'm able to login into the website from my computer but that same name and password will not work. Anyone???
I have no idea if I'm in the right place on these boards, but it seems like this is better than trying to contact support (no live chat appears to be available). I just purchased coverage for '3 devices.' My Mac is fine, but I'd like to install it on my IPAD as well as my Samsung phone. On my IPAD, I downloaded the app but it keeps asking for an invitation code. I put in my key, but that isn't working. Can anyone tell me how on earth to do this or where to find instructions to do so? I'm ignoring the phone for now. I thought it would be far more simple to install on the IPAD and am disappointed and irriated.
I am a new customer to webroot. So far I love the speed at which the product works. The one item I do have question is concerning the status of devices located on the my.webrootanywhere.com status page. The page shows 1 pc protected with 0 infected and 0 infected in the last 24 hours. Under mobile security it shows 0 devices protected 0 devices needing attention and 0 devices infected. That is my problem. I downloaded and installed the two iOS apps per instructions and video. I can log into both items and the indication is as mentioned in the video. The key thingy turning green etc...... but as I use the device the website still says 0 devices protected. What I am doing in error or what have I missed? Thanks,
the app (version 2.0 updated Dec 10, 2015) I downloaded has no secure web tool bar and no key icon. it is difficult to follow the published instructions, What is wrong? How do I validate? How do I access passwords?
My son just got a Mac computer (laptop). And he was worried about not having a antivirurs protect on it. But found out he has ABS. Hope I'm getting this right. For now I know he isn't going to pay out for it. Nor is he going to install anything right now. My question is, is ABS pretty good for a Mac?
I installed the webroot secureweb app on my iPad. Here is a list of issues. Any help is greatly appreciated. 1. After installing, my account still indicates I have NO mobile devices protected in contrast to the webroot website instructions. 2. There is no toolbar at the bottom of the secureweb window. 3. Because of (2) it is hard to find bookmarks. 4. Once I found the bookmarks there was no option to edit the name of bookmarks. 5. The reviews on the Apple app site are ALL negative with only one exception and I don't think that user understands how to use the secureweb app. 6. I thought Webroot provided 24/7 support. Guess I was wrong. Has anyone found solutions to issues 1-4 above?
Hi Folks, I have installed Webroot SecureSync and Secure Web into my iPhone fine but When I tried to open anyone among them there was a pop up enable and asking credentials how can I give that. and is reallly iTunes necessary for installing Webroot SecureAnyWhere into iPhone(6.0). if yes How? Could you please anyone help me out in this. Thanks, Sathish
Hi, I downloaded "Back up and Sync" from the "App Store" today. I went to create an account for it but your protocol asks for a keycode which is not provided with this free software. How does I create an account to sync my iPhone (4) with my laptop?
I have been with webroot and just renewed. My issue is for the last month I have been trying to login on my phone and it says invalid login. I know 100% that I am typing in the correct information bc i can login in onto my account from the website for my computer and my phone. Please help me be able to use the application.
I, too am not able to log into my iPhone account using the same credentials as my Internet Security Plus program. I understand I must register for the Backup &.Sync (which I don't even know where you do that) but this app should not be causing everyone so many problems especially when we have paid for a product that isn't working. This is NOT RIGHT! I am very frustrated as I have spent hours trying to get these websites to work and no one can answer my questions except for a community forum? Something is definitely not right and needs to be changed!
Is there anyway that you can stoip the force closing of the Mobile Protect application on the Iphone? As soon as it's closed you loose all communication with the device and it's usless. If a phone goes missing and this application is closed I have no control. Feedback please. :-)
I downloaded the free app for my new Galaxy III. Worked like a charm. I can check the app and see the message "you are protected". Perfect. I installed the free app for my iPad 2. No joy. I never got any requests to synch it with my account. It shows it is installed but I don't have any idea what else I should see to be sure. Should I see messages like I do on my phone to let me know it is "protected"? When I look at my account, the only device that shows is the phone. Somebody please tell me what I am doing wrong or not doing.
So, I bought SecureAnywhere Complete 2012 for my iPad 2, and so far, I have yet to figure out: 1. How to set up my iPad to lock or wipe the contents if needed. 2. How to set up my iPad to locate it, if it is ever stolen. 3. How I would wipe all the contents from it, if I were to sell it... Unfortunately, the apps from the iPad store could use some better instructions on how to use them... Thanks!
To anyone and everyone, I just today purchased the Secure Anywhere package. Unfortunately I am unable to add my iPhone as a device. I have the apps on the phone and I can access the Secure Web browser, but the Secure Sync app will not accept my accurate Username and password - even though it is readily accepted on my laptop. What gives? Why is this so difficult? I can't add my device when the app doesn't accept the correct User & Password. &n
Why does Webroot have a SecureAnywhere Complete App for IOS? There are only 2 apps available which are SecureWeb and SecureSync. My brother who has an android phone has both of those plus a SecureAnywhere Complete app where he is able to block numbers, messages, scan his phone for threats. I can't do that or havent found out how on my iphone. SecureWeb and SecureSync are just simple apps where I can sync photos, music, and safe browsing. Thats it. I want the SecureAnywhere Complete app like android. Is this possible?
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