Webroot Mobile for iOS
Support for our iPhone and iPad apps
- 257 Topics
- 799 Replies
[h2]Question[/h2]I am unable to add my iPhone as a device. I have the apps on the phone and I can access them. Why don't they show up in the console? [h2]Answer[/h2]Your iOS device will not show up under mobile security tab in your online account area. This is because that tab is reserved for the mobile anti-virus portion of the account, which currently only exists on Android devices. The iOS apps are not anti-virus applications. For a breakdown of our backup utility, SecureSync, click [url=https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm]here[/url]. And [url=https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm]here[/url] is some more on SecureWeb, our secure browser.
I have been trying to log in to Password Management on the SecureWeb app for iOS devices. However every time I try, it tells me it ws unable to log me in. I make sure my email and password are correct (no missed characters, accidental capitalization, etc.) and still it won't log me in. Yet I can still log in to SecureAnywhere on my computer, so what's going on?
When I posted my subject, I could not choose a Board that said home. Yes, I went to "Show All." but the URL for home was dead. Please advise. In any case, my question is the subject. Do I need Webroot protection for my i-Pad?
I have downloaded Webroot Mobile from the App Store for both my iPhone and iPad. When I try to log in to Password Manager, it doesn't recognize my password. How do I get this to work. Prgram isn't much good if I can't get it to work on my mobile devices.
Hi, I downloaded "Back up and Sync" from the "App Store" today. I went to create an account for it but your protocol asks for a keycode which is not provided with this free software. How does I create an account to sync my iPhone (4) with my laptop?
Recently, my wife lost her iPhone X and it is showing offline. It was fully charged earlier in the day so it was destroyed by someone or turned it off. Wouldn’t it be a helpful iOS feature to enable password protection to turning the phone off? This would essentially make the phone location known as long as there was battery life. Are there any security reasons Apple wouldn’t add this? I’ve sent it in as a feature request but surely I’m not the first person that has thought of this, right?