Webroot Mobile for iOS
Support for our iPhone and iPad apps
- 257 Topics
- 793 Replies
i have webroot secure anywhere and i just purchased an apple airport timecapsule which my protection keeps detecting as a threat/malware. how do i get my software to accept my time capsule adn stop asking me to delete the file?
the app (version 2.0 updated Dec 10, 2015) I downloaded has no secure web tool bar and no key icon. it is difficult to follow the published instructions, What is wrong? How do I validate? How do I access passwords?
OK, when you list weekend hours on yourwebsite only to get a recording telling you to call back during "normal business hours" thats pretty lame and a fail of customers service 101 . . . so guys update your website second why no support on weekends or even a email address ,hence this post Really annoyed at tech companies that seemingly go out of their way to not offer even minimally acceptable levels of support Finally completely annoyed at putting my keycode in on my iphone with the correct email only to state therewas an error Come on guys you have an attractive product but you are doing a really bad job on the little things
I have WR Secure Anywhere installed on my PCs and an Android tablrt. I tried to add my iPad2. It already has the Secure Web app installed. I mistakenly thought, like many others I see from the forum posts, that the iPad could be protected from viruses with the WR Secure Anywhere software. Now the iPad crashes every time I try to open it. The screen doesn't rotate and the slider doesn't respond to open the passcode keypad window. My iPad is now useless. Help? I see from anotherr reply to iPad install issues that the antivirus part is for business and should not be installed. Okay, I'll live without it but how do I get my iPad to open up?
My iPad will not open past the initial screen that shows the slide unlock switch. It crashed after installing Webroot Secure Mobile for iOS from iTunes. Did not realize this app is for business users. How do I open the iPad to uninstall WR. BTW, the iPad has has had Webroot Secure Browser on it for years without a problem.
I have no idea if I'm in the right place on these boards, but it seems like this is better than trying to contact support (no live chat appears to be available). I just purchased coverage for '3 devices.' My Mac is fine, but I'd like to install it on my IPAD as well as my Samsung phone. On my IPAD, I downloaded the app but it keeps asking for an invitation code. I put in my key, but that isn't working. Can anyone tell me how on earth to do this or where to find instructions to do so? I'm ignoring the phone for now. I thought it would be far more simple to install on the IPAD and am disappointed and irriated.
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