Webroot Mobile for iOS
Support for our iPhone and iPad apps
- 258 Topics
- 794 Replies
Lame . . .No weekend support. . . update your website
OK, when you list weekend hours on yourwebsite only to get a recording telling you to call back during "normal business hours" thats pretty lame and a fail of customers service 101 . . . so guys update your website second why no support on weekends or even a email address ,hence this post Really annoyed at tech companies that seemingly go out of their way to not offer even minimally acceptable levels of support Finally completely annoyed at putting my keycode in on my iphone with the correct email only to state therewas an error Come on guys you have an attractive product but you are doing a really bad job on the little things
can't connect my iphone
I just want to connect my iphone to home sharing and stupid webroot won't allow it because it likes to be uber complicated. I've downloaded the app and it will not let me log in siting 'login failure'. I'm able to login into the website from my computer but that same name and password will not work. Anyone???
Hi, I am attempting to get my iOS pictures and video's to sync with the cloud storage.
I have loaded the 'Backup&Sync app. I have manually uploaded (backed up) many pictures and manually downloaded them to my pc, but... I have not been able to uploade (back up) videos, they don't show up in the list, and so... I would like to SYNC photo's & videos from this device, automatically like my desktop computer does, but I cannot figure out how. Can someone help? Illuminate what I'm doing wrong? Is it a technical issue (something Im not doing) or am I just confused? I am on iOS 9.3.5 and will not be going any further as I've been obsolessed with 10. --Karl.
receiving CMXL Error Message on iphone 4s
I have Secure Anywhere Essentials - up to date. I downloaded the backup & sync app on my iphone 4s, but am receiveing "CMXL Error Message" when trying to logon. I know backup & sync is set up correctly on my PC because I have files in there. What am I missing? Thanks!
webroot sync app
I downloaded the free app from the applestore... as soon as I access it, It asks for login name and password.... but I can not find how or where do I create one.... I went through the help and instructions...still can not find anywhere, how do I register, so that I can creat a login name and password.... I appreciate the free app..... only would love to be a bet more clear... I have not gone any farther than that....bc I have no idea how to log in
IPhone4s ISO 6.0.1 Unable to find installer
Hi all new to Webroot...I am loving it so far!! My question is that I attempting to install Webroot on my wifes IPhone4s ISO 6.0.1, when I go to add devies I get the link to download the app, their I see it but where it reads FREE its grayed out of course I cant install but the version to back up and sync that I was able to install with not problem? So is their a version of Webroot for ISO 6.0.1 Phone4s if so where can I get the installer?
Adding a Device to the Online Console
To anyone and everyone, I just today purchased the Secure Anywhere package. Unfortunately I am unable to add my iPhone as a device. I have the apps on the phone and I can access the Secure Web browser, but the Secure Sync app will not accept my accurate Username and password - even though it is readily accepted on my laptop. What gives? Why is this so difficult? I can't add my device when the app doesn't accept the correct User & Password. &n
Webroot SecureWeb and SecureSync User Guides
Below are help guides to Webroot SecureWeb and SecureSync. Great reference information here for experts and novices alike! Help Guide for Webroot SecureWeb for iOS: [url=https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm]https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm[/url] Help Guide for Webroot SecureSync for iOS: [url=https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm]https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm[/url] Also, check out Webroot's Mobile Setup video here: [url=http://www.webroot.com/En_US/support-wsa-products.html#mobilesetup]http://www.webroot.com/En_US/support-wsa-products.html#mobilesetup[/url]
WEBROOT SECURE WEB
I looked but I decided this would be as good a place as any to ask about this (ya I visit a few forums and I know it can get annoying when threads are in the wrong place). So, the webroot secure web app for mobile devices. How exactly does this work and make everything safer? Is it basically auto encrypt anything and everything sent over the web through forms? Does it encrypt every connection, and run further scans or security measures than using the mobile versions of chrome (which is what I have been using, but I am liking the webroot app)? If so what kind of encryption is it using for form data? If webroot is already running in the background is this just another extra layer of security then? Or is it basically just a mobile web browser since the main app should catch any thing that is unwanted or sneaky anyways? Security in layers is always a good thing though, thieves know they don't want to jump through 10 hoops to get your information when there are tons of people out th
SecureAnyWhere website and iPhone
I am a new customer to webroot. So far I love the speed at which the product works. The one item I do have question is concerning the status of devices located on the my.webrootanywhere.com status page. The page shows 1 pc protected with 0 infected and 0 infected in the last 24 hours. Under mobile security it shows 0 devices protected 0 devices needing attention and 0 devices infected. That is my problem. I downloaded and installed the two iOS apps per instructions and video. I can log into both items and the indication is as mentioned in the video. The key thingy turning green etc...... but as I use the device the website still says 0 devices protected. What I am doing in error or what have I missed? Thanks,
iPad2 crashes after installing Webroot Secure Mobile via iTunes
My iPad will not open past the initial screen that shows the slide unlock switch. It crashed after installing Webroot Secure Mobile for iOS from iTunes. Did not realize this app is for business users. How do I open the iPad to uninstall WR. BTW, the iPad has has had Webroot Secure Browser on it for years without a problem.
antivirus for Mac
My son just got a Mac computer (laptop). And he was worried about not having a antivirurs protect on it. But found out he has ABS. Hope I'm getting this right. For now I know he isn't going to pay out for it. Nor is he going to install anything right now. My question is, is ABS pretty good for a Mac?
Not able to log in to my iPhone
I, too am not able to log into my iPhone account using the same credentials as my Internet Security Plus program. I understand I must register for the Backup &.Sync (which I don't even know where you do that) but this app should not be causing everyone so many problems especially when we have paid for a product that isn't working. This is NOT RIGHT! I am very frustrated as I have spent hours trying to get these websites to work and no one can answer my questions except for a community forum? Something is definitely not right and needs to be changed!
WRS Anywhere Complete mobile
Ok, I've followed all the instructions to download both apps to my iOS device, and I can log on successfully. But, when I open the homepage to my account, under "Mobile Devices", it shows "0" devices protected. Do I need to still do something for my mobile devices to show up? Thank you!
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