Webroot Mobile for iOS
Support for our iPhone and iPad apps
- 258 Topics
- 794 Replies
i purchased an apple timecapsule and webroot keeps detecting it as a threat?
i have webroot secure anywhere and i just purchased an apple airport timecapsule which my protection keeps detecting as a threat/malware. how do i get my software to accept my time capsule adn stop asking me to delete the file?
Iphone app not recog. login
Just loaded Webroot to my PC's and went to put on my iPhone, but when I tried to log in it wouldn't recognize my login. I can login to the portal using the app just fine, but when I click on the key on the app it says it doesn't recognize my login. I have tried multiple time. What am I doing wrong? Do I need a new login for my phone? That doesn't seem to make any sense.
Iphones are not showing up in console
I have downloaded the app to my iphones, hit the key icon and logged in, went to the console and pulled down the little man and clicked the password boxand still the console does not show my iphones. This was done last night and it said they would be on in 15 minures. I have access on all the items in my email account etc. Do not know what else to do? These are your instructions so what now?
Username/Password inconsistencies.......Please advise.
[b]Based on my "once-over" glance of the iOS board, it seems my problem is a semi-frequent one. However, it appears that the reasons for this issue tend to vary from user to user. [/b] [b]My accurate login information fails to work on either SecureSynch or SecureWeb. I would appreciate somebody looking into this at their earliest convenience and advising me of the appropriate course of action. [/b] [b]Regards[/b] [b]Addendum: I am using SecureAnywhere Complete 2012. I can provide product details (keycode, etc.) on request.?[/b]
the app says login fail? I made account online, how do I fix it?
I downloaded the app on my iPad after creating the account online like instructed. Every time I try to log in on the app it says "Login Failed". I can log in online to the webroot site just fine, it is only the app that gives me trouble and its preventing me from adding my iPad to the mobile protection thing on the site. I already tried deleting and reinstalling the app. How can I fix this?
Free apps for phone and pad
I downloaded the free app for my new Galaxy III. Worked like a charm. I can check the app and see the message "you are protected". Perfect. I installed the free app for my iPad 2. No joy. I never got any requests to synch it with my account. It shows it is installed but I don't have any idea what else I should see to be sure. Should I see messages like I do on my phone to let me know it is "protected"? When I look at my account, the only device that shows is the phone. Somebody please tell me what I am doing wrong or not doing.
sent cc info last week to renew. your program now says that I am expired. it was fore $32.xx.
have had wr since purchasing surface pro 4 at best buy. got a notice that wr was about to expire so i sent my cc info in the special order form in the program last week now the program is telli.ng me that i am expired. whats up.Checked cc co. and no edvidence of renewal. whats up? Bill Conlon
my file history drive is not connected?? what does this mean? I'm on hold with support
i keep getting an error saying RECONNECT YOUR DRIVE my files will be temporarly copied to your hard drive until you reconnect you file histroy drive and run a backup What does this mean? I have recently had a person put new drives and hardware to update my sysem to handle windows10. All seems to be working ok, but this. I am trying to connect to support but have like a 35 min. wait on hold Any ideas? Sue
Iphone webroot app Fail
I just upgraded to the Webroot Complete this afternoon. I have been trying to get it setup on my phone all afternoon. I keep putting in the user name and password and keep getting message that "Login Failure"...... I've read the forums but have been unsuccessfull with getting a fix for this.
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