Webroot Mobile for iOS
Support for our iPhone and iPad apps
- 258 Topics
- 794 Replies
Error Message when trying to add mobile devices
I recently purchased webroot secure anywhere complete 2013 and installed it on my pc without any problems. i registered my account, however i cannot login to the app on my iPhone 4S nor my iPad. I downloaded both the "SecureAnywhere" app as well as the "Backup&Sync" app. I keep getting the error message on the "Backup&Sync" app that my login credentials are incorrect on both devices. I have browsed the other forum posts and none of the suggestions/solutions have worked for me. Can you assist?
iOS secureWeb browser
I have the SecureWeb app on my iPhone. Is there a way to make the SecureWeb browser the default for my iPhone? Right now, if I click a URL link in an email, the iPhone Safari browser is launched. I would prefer to launch the SecureWeb browser instead. Also, is there a way to import bookmarks into the SecureWeb browser from Safari or from my laptop browser? Thanks
cannot login to secureweb on my iphone4
i recently purchased webroot secure anywhere complete 2013 and installed it on my pc without any problems. i registered my account, however i cannot login to the app on my iphone 4. i keep getting the error message that my login credentials are incorrect. i have browsed the other forum posts and none of the suggestions/solutions have worked for me. please help?!! also, if it helps, my iOS is 6.1.3
my desktop console doesn't show my iPad
I followed all the instructions to download and install the apps. They seem to be working fine on the iPad - I can log in, surf the web, etc. But when I log in to my desk top console, it only shows my PC as being protected. Under mobile devices it shows 0. I haven't even tried yet on my iPhone.
Cannot log into iPhone apps
I have recently bought SecureAnywhere Complete. I have no problems logging onto my account on my PC but neither SecureWeb nor Backup&Sync will accept my information. I have verified the information is correct (and works elsewhere) but it still will not work on your apps. Fix please.
Login help for Iphone 4
I have been with webroot and just renewed. My issue is for the last month I have been trying to login on my phone and it says invalid login. I know 100% that I am typing in the correct information bc i can login in onto my account from the website for my computer and my phone. Please help me be able to use the application.
No Keycode with Free Version of Back Up and Sync for iPhone
Hi, I downloaded "Back up and Sync" from the "App Store" today. I went to create an account for it but your protocol asks for a keycode which is not provided with this free software. How does I create an account to sync my iPhone (4) with my laptop?
iPad not previewing synced PDF files
I installed web root complete on my PC at work and synced a folder of documents. I installed the iPhone app and am able to view the documents on my iphone I also installed the software on my iPad and I can view all of the synced files except the PDF files. When I attempt to open a PDF file I get a message that this document can not be previewed. Any suggestions? thanks in advance
Login on my iPhone
I was able to install Webroot Secure Anywhere to my laptop but have had difficulty with my mobile. The Backup&Sync App keeps saying 'error occurred authenticating your account. Please check your email address, password and keycode and try again'. I know I've entered the info correctly but this message keeps coming up. What do I do?
IPhone4s ISO 6.0.1 Unable to find installer
Hi all new to Webroot...I am loving it so far!! My question is that I attempting to install Webroot on my wifes IPhone4s ISO 6.0.1, when I go to add devies I get the link to download the app, their I see it but where it reads FREE its grayed out of course I cant install but the version to back up and sync that I was able to install with not problem? So is their a version of Webroot for ISO 6.0.1 Phone4s if so where can I get the installer?
Secure Web History not clearing
Hi, when I select History, and then "Clear" from the bookmarks window, it clears the pages in the list. However, when click out of Bookmarks, return to the search page, hit the back button, or click in/out of secure web, all the search history pages are still there. How do you completely Clear the search History? Thanks, Michael
Are iTunes necessary for installing Webroot SecureAnyWhere into iPhone(6.0)
Hi Folks, I have installed Webroot SecureSync and Secure Web into my iPhone fine but When I tried to open anyone among them there was a pop up enable and asking credentials how can I give that. and is reallly iTunes necessary for installing Webroot SecureAnyWhere into iPhone(6.0). if yes How? Could you please anyone help me out in this. Thanks, Sathish
Not able to log in to my iPhone
I, too am not able to log into my iPhone account using the same credentials as my Internet Security Plus program. I understand I must register for the Backup &.Sync (which I don't even know where you do that) but this app should not be causing everyone so many problems especially when we have paid for a product that isn't working. This is NOT RIGHT! I am very frustrated as I have spent hours trying to get these websites to work and no one can answer my questions except for a community forum? Something is definitely not right and needs to be changed!
receiving CMXL Error Message on iphone 4s
I have Secure Anywhere Essentials - up to date. I downloaded the backup & sync app on my iphone 4s, but am receiveing "CMXL Error Message" when trying to logon. I know backup & sync is set up correctly on my PC because I have files in there. What am I missing? Thanks!
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