Best answer by MikeR
View originalLogin failure
+1
I keep getting a login failure message when I try to login to the app on my iPad!!
Userlevel 7
Welcome to the forum https:///t5/user/viewprofilepage/user-id/3034!
I was not able to look up your account with the email you registered here on the Community with. I think this article on "https:///t5/Webroot-SecureAnywhere-for/Mobile-quot-Login-Failed-The-email-or-password-you-entered-is/ta-p/5812" errors will be extremely useful in your case.
If it is not, can you please provide me with more detailed information so I can help you figure this out ASAP!
Please send me a Private Message with the information below: Click on MikeR>Click "Send this user a private message"
bcavalier replied in a Private Message: thanks so much but i was able to login now!!?
I was not able to look up your account with the email you registered here on the Community with. I think this article on "https:///t5/Webroot-SecureAnywhere-for/Mobile-quot-Login-Failed-The-email-or-password-you-entered-is/ta-p/5812" errors will be extremely useful in your case.
If it is not, can you please provide me with more detailed information so I can help you figure this out ASAP!
Please send me a Private Message with the information below: Click on MikeR>Click "Send this user a private message"
- Any email adresses you have registered your Webroot products under
- Whether or not you have created a My Webroot Account and if your iPad is possibly auto-filling a different email address
- Any keycodes you have access to or that show up under "Manage Keycodes" within your My Webroot Account
- The specific wording of the errors you receive when trying to enter your credentials on your iPad
bcavalier replied in a Private Message: thanks so much but i was able to login now!!?
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