Login on my iPhone

  • 31 January 2013
  • 1 reply

I was able to install Webroot Secure Anywhere to my laptop but have had difficulty with my mobile. The Backup&Sync App keeps saying 'error occurred authenticating your account. Please check your email address, password and keycode and try again'. I know I've entered the info correctly but this message keeps coming up. What do I do?

Best answer by MikeR 31 January 2013, 23:23

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Userlevel 7
drbal4 - I am sorry but you actually have a Webroot Internet Security Plus subscription. The Backup & Sync functionality comes with our Internet Security Complete suite. If I am mistaken, and you in fact have a Complete keycode, please Send Me a Private Message with the keycode and I will associate it to your MyWebroot Account.
I apologize for any confusion or inconvenience in advance.