I'm not finding my exact problem in the subjects. Our webroot for our pcs has been renewed and updated with no problems. Now, I'm getting notices that there is only one day to renew it on our Amazon Fires. When I tried to replace the keycode with the new one, it tells me that the keycode has already been registered. Yes, it was registered; on the pcs (two of them). I'm lost. The person who does all this for me is now on vacation, and I haven't a clue what to do. I found the keycode screen on my Fire by randomly pushing buttons, and now, I don't even remember how I did that.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
If you need more assistance then you can always Submit a Support Ticket which is free of charge and they will certainly have you up and running in no time and even give you your 2 days left on your old subscription and add it to your new subscription.
Or you can even call..
Mon - Fri 7:00 AM to 7:00 PM (MST)
Sorry I wasn't able to assist you more...
Please let us know how things turned out if you get a chance!
Thank you for all your help. I wouldn't have known where to look if it hadn't been for you. Now, I'm good for a fifth year of Webroot and not a single virus in all that time. Love this product.
Welcome to the Community Forums.
I believe that you need the services of one of our resident Android Gurus
I have pinged her for you and hopefully she will appear (magically) to try to rescue you.
Welcome to the Webroot Community,
Sorry to hear you are having this issue. I have a Kindle Fire running Webroot and what I did to put in new keycode was to open Webroot and up in the right hand corner are 3 white buttons. Tap it and then you will see Register. Click on Activate and a box will open to put in your keycode and click Activate and follow the promps.
Please try that and let me know how it goes ok?
Did you click on Register?
Sorry I didn't tell you to uninstall/rfeinstall because that usually fixes Webroot mobile. But anyways....
I'm thrilled that everything is working for you like it should.
Thank you for letting us know!
Have a great night!:D