my file history drive is not connected?? what does this mean? I'm on hold with support

  • 31 August 2015
  • 1 reply
  • 3451 views

i keep getting an error saying RECONNECT YOUR DRIVE
my files will be temporarly copied to your hard drive until you reconnect you file histroy drive and run a backup
 
What does this mean?
I have recently had a person put new drives and hardware to update my sysem to handle windows10.
All seems to be working ok, but this.
I am trying to connect to support but have like a 35 min. wait on hold
Any ideas?
Sue

1 reply

Userlevel 7
Hi snelson2016
 
Welcome to the Community Forums.
 
If you are trying to contact Support your best and quickest route is to Open a Support Ticket...they normally respond quickest to support tickets raised in this fashion. I would recommend that you do so as soon as possible.
 
Regards, Baldrick

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