Best answer by MikeRView original
Not able to log in to my iPhone
I, too am not able to log into my iPhone account using the same credentials as my Internet Security Plus program. I understand I must register for the Backup &.Sync (which I don't even know where you do that) but this app should not be causing everyone so many problems especially when we have paid for a product that isn't working. This is NOT RIGHT! I am very frustrated as I have spent hours trying to get these websites to work and no one can answer my questions except for a community forum? Something is definitely not right and needs to be changed!
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As it's the weekend and there is a possibility that https:///t5/user/viewprofilepage/user-id/1016will be online tomorrow but if you feel you can't wait I would suggest that you Submit a Support Ticket so that you can get help 24/7.
Edit: Just a note that Back Up & Sync is only in the Complete version now. http://www.webroot.com/En_US/sites/land-holiday-2012.html
I see that you have a subscription to Internet Security Plus and that you are not able to log in to the Backup & Sync app on your iPhone. This is because the Backup & Sync functionality is for Internet Security Complete subscriptions.I am sorry for any confusion or frustration.
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Edit 2/22/13: There hasn't been any response in quite a while, so we will assume this issue is resolved. If not, please let us know.