Best answer by shorTcircuiTView original
Phone's not checking in?
So a few weeks ago we decided to test the mobile protection on all of our companies iphone's. When I check the mobile protection, it shows that none of the phones have been checking in. Does anyone know a fix for this? None of us have installed the browser on the phones (we're all still using safari.) Any help would be appreciated.
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Is this link informative http://www.webroot.com/us/en/business/products/endpoint/management-complexity/control
The result is that a fully protected iOS device will not show up in the Console .... but if you have Backup & Sync it will show up there after you open Backup& Sync with your email address and password. You will see your IOS.
Have a great day! And post back if you have more questions or you just want to look around!;)
That is, as far as I know, normal for iOS devices. At this time WSA for iOS devices does not show up on the Console. Please see this KB Article for more information.
The Product Page for iOS lists the services available for that platform. iOS devices are different, and Apple does not allow AV in the traditional sense to be installed on the devices, nor is there considered to be a need. The threats that iOS users face are not infected files or apps, but rather malicious links, phishing websites, Identity Theft risks, etc. The Secure Web Browser is an essential part of this protection as it blocks malicous websites, secures online transactions on shopping and banking sites, and more.
The result is that a fully protected iOS device will not show up in the Console.
I hope this helps, but please let us know if you have any additional questions.