Best answer by tobyk1105
Solution... contact Webroot via email through the website... tell them in detail what the issue is.... they made a change on their end to my account which resulted in a "new" keycode which I had to activate for the feature to work and then I was able to login on to my iphone.
I am please with the response time. The only delay was in the time that it took for me to respond as I responded in the evening and on my lunch hour. We've had Webroot for probably the last 8 years and this is the first issue that we've had. I am very very pleased with Webroot.