I am also having trouble logging into Webroot SecureSync on my iPhone. I am using the same username/email and password, but it is telling me that it is incorrect. Please let me know how to fix this.
Best answer by YegorP
I see you have been warmly greeted (thanks T.H and P.T.D for holding down the fort on this long Labor Day weekend!)...Basically, this is a "same issue, different reason" kind of scenario. But before I get into the solutions, I'd like to preface by saying that you must have a Webroot SecureAnywhere Complete subscription to use the SecureSync app for iOS.
I wasn't able to find a Complete subscription using the email address you used to register here on the Community so I've sent you a Private Message requesting a bit more info. As we wouldn't want you posting personal information on a public-facing forum, please reply in a private message as well!
You've got a handful of keycodes under your email address and your "MyWebroot" account was attached to one of the expired ones so I went ahead and associated it with the new Complete keycode so you should be good to go. Let me know if you're still having any issue with the app.