3 threats-can't fix

  • 8 October 2014
  • 3 replies
  • 21 views

The 'fix the threat' button doesn't fix anything. I push it and nothing happens.
Is there an email address where I should send my logs?

3 replies

Userlevel 7
Hello photoc, welcome to the Webroot Community.
 
As was noted previously on your past post, you will need to submit a Trouble Ticket to have Webroot Support take a look.  This is a free service for all users with a valid Webroot license.
 
NOTE: I will be moving this post to append it to the original post.
Can't fix threats
Userlevel 7
Badge +62
@ wrote:
The 'fix the threat' button doesn't fix anything. I push it and nothing happens.
Is there an email address where I should send my logs?
Hello photoc,
 
Welcome to the Community!
 
Sorry you are having this issue. Would you please Power off and restart your phone and see if the Fix it now will work and then get back to us if it doesn't help because we could do a reinstall of Webroot. Here is a Help Menu  and another help menu in the right lower corner of your Webroot Menu when you open it up.
 Edit To send logs Open Menu /General Settings/Support Options/Collect and mail logs. and you can also Contact Support.

 
Thank you!

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