Android Beta Feedback - Spring 2017

Hello ChristianNissen,

Somehow we missed your post. Sorry for the late response.

Right now there isn't anyone to help with the Webroot Android Beta group. There are a lot of issues with the latest Beta right now. I was told it would be best to leave the Beta group by going to your Apps on the Google Play Store and look for Webroot Beta and leave the group and install the Webroot released version and that is what I have running on my Android now. This WR version of 5.1.2.27294 is running flawlessly. I'm sure we will be notified when they start up support for this Beta group. As you will have WR Technical Support for the released version if need be.

Hope this helps?

Kind regards,
Sherry

Hi Sherry,

First I am a bit worried, that the betaprogram is having problems, without any info or communications from Webroots side? The forums just seemed to s stop working and my logins where deleted? Which was the original cause of contact...

Secondly thanks for the advice to leave the betaversion and go back to the released version. However I cant make that work quite? I deinstalled the app with the built in "deinstallation". Went to Play store and searched for Webroot beta.... nothing. Then installed the normal Webroot AV app from the store. All went well until the installation said something like: "You are in the betaprogram insert Your keycode for access of the app". However I never got a special keycode for the betaprogram, the person that let me in just said she "notified Google store that I was in the beta program and should have that app instead of the release version". So using the only keycode I have just installed the beta app again :(

Pls advice....

Regards
Christian

Christian,
Yeah like Sherry, I've left the Android beta for now and went back to the app's production release on the Play store.

Since you've successfully reinstalled the beta again, you must 1st leave the beta program for the app. Go to the Google Play store and search and select the Webroot beta app entry.
Scroll down the app's page and there's a section called "You're a beta tester". Click on "Leave".

After this you can proceed to uninstall the beta version as you did before.
I would also restart the phone before installing the production version of "Webroot Mobile Security & Antivirus" from the Play store.

--Patrick--

Finally got it! I couldn´t find any "Webroot Beta" app in the store, its actually a section in the "Webroot Mobile Security & Antivirus" and scrolling down into this, the normal app, until You find the section of the beta program, rather than installing the normal app again. It took some minutes before actually removing me from the beta program. Now I just wait and see if it is replaced by the WR or if I have to unistall/reinstall before it takes effect.

When I go to the Google Play store I don't see any option to leave the Beta, despite saying that it IS the Beta that I have installed. Until I can figure out how to leave the Beta group I am unable to reinstall the release version since it is not offered, just the Beta is offered. Think I'm just going to uninstall from my phone and use a different mobile security app all together, at least until a new Android version is released. The current (Beta) version is useless and doesn't work correctly. :(

Hi BD, I have been searching and searching for a link to show you how to leave the Beta group. I had to scroll down I believe when going to the Play Store and clicked on Beta. Not sure why you cannot leave the program. So odd...

When you open Google Play to update your apps and if you have any Beta's it would show under this Tab.

Thanks guys. I was trying to do this on my PC and that was the problem. I was able to go to Google Play on my phone (after reinstalling Webroot Mobile Security Beta) and the leave option was available. So I left and setup the account again and am running the non-beta version, but i still have the issue with scanning. It only scans for a second, the progress bar doesn't move, and then it reports everything is fine, 'No threats found'. I don't believe it is working correctly. This is not how it acted in the past.

I am not showing any issues in Scanning.

Mine is 5.5.3.35435. It's not the Beta version, either, but it is still using my Beta keycode.

I might try entering my paid/release keycode and see if that changes anything.
I'm still using my Beta Keycode and have 5.1.2.27294 as I said my wifes phone has 5.5.3.... and it's the free version and not beta and it works fine on a Samsung A8 2018 phone. Since there isn't any Android support maybe contact Webroot Support to get it sorted. 😡

I got it figured out. I noticed that after I left the Beta, Google Play did NOT install a new version. So I uninstalled and reinstalled the non-beta version. It automatically added my old Beta keycode, so after entering my new code, everything looks good. I now have version 5.1.2.27294 and the scanning is working like it should. :)

Thanks for you input, Daniel and Sherry. This was driving me crazy. Now I guess we just have to wait for a new Android Beta.

You're most welcome BD! I knew you were aggravated a bit about the Beta Mobile after your one response. I would be too. So it's all good now! Nice to know there is greatness in our Team. 😂 Yahoo!