I run Secure Anywhere Complete on my HTC One XL android phone. Several times in the last week, the phone has locked (red screen) during a phone call. This cuts off the call.
Lost Device Protection is ON, but the phone has been in use by me each time it has locked.
I have not changed any settings.
I didn't remember my pw at the time, but unlocked it for a while by turning the phone off.
I'm concerned that the lock signals are coming from elsewhere.
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Welcome to the Webroot Community,
I would first go to my online account console and change your password..Give that 10-15 minutes to work.
I don't believe you have to worry about signals coming elsewhere.
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- Click here to access the management website.
If Webroot still locks up then submit a Support Ticket free of charge with an active subscription.The support team can get this sorted for you.