Android problem

  • 18 December 2015
  • 2 replies
  • 2599 views

Userlevel 5
Badge +16
Hi Guys
 
 My wife has a galaxy S3, lately it just loses the pass word every 2 days and sometimes sooner.
 
 It can be reset easily enough, but it's becoming a bind to have to repeatedly reset it.
 
any suggestions

2 replies

Userlevel 7
Badge +62
Hello ?
 
Nice to hear  from you again. Does your wife have the latest update of Webroot from the Google Play store?
 
 Please look here http://www5.nohold.net/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1039&
 
You may want to uninstall/reinstall Webroot on the device. If you need instructions for this I can help.
 
 
 
 
 
Userlevel 5
Badge +16
Its one of the devices covered by my licence, both of our phones have webroot..
 
She used to have virgins anti virus on it, but that was a complete pain in the tail
 
I think the webroot auto updates on her phone, but I'll double check when she gets back.
 

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