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Android Scan for Viruses Returns Instantly With Scan Complete

  • 14 April 2019
  • 1 reply
  • 41 views

When I scan my pixel 3 using webroot by clicking the "Scan for Viruses" button, I see a progress bar that says "scanning" very briefly and then it almost instantly goes to "Scan complete" with "no threats found". I have scanned many times before and this is unusual.



When I logon to the webroot site, I can see that it thinks my phone needs attention. It says the current scan is out of date.



I uninstalled/reinstalled and have the same issue.
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Best answer by Ssherjj 14 April 2019, 18:13

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Userlevel 7
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Hello @mrshlthmps,



Welcome to the Webroot Community



Yes this is occurring in the Webroot Mobile Security. Many have stated the same issue. Even all of us on the Webroot Beta have this scanning process flash by in a second or two.



Maybe clearing your Webroot Cache and restarting your device might help the error of "current scan is out of date" .



You can Submit a Support Ticketand see what they say. As this is becoming quite an issue with users.

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