Support troubleshooting advised to clear cache and reboot with clean install of WSAC. Then that didn't resolve issue. I then was asked to set phone to default settings by going to Factory data reset..of course backing up contacts of course..that hasn't worked either...Ticket support then has asked me to go #1-go to google play store, download an app. Called CatLog-logcat reader. #2-open it and record..#3-recreate issue reported. I followed 11 steps and have sent log files a few times to Support.
Can anyone advise me any further. My trouble support ticket is calling me in the morning to assist.
But now I can't get WSAC to update virus protection. Have yellow exclamation mark with faded grey icon. So I'll wait for support because I don't want to reinstall again..I've sent log files again to support,.
Just wanted to update the processes for others in community to help others...new phone shoudn't be buggy ya think?
Best answer by SsherjjView original